https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 07 May 2026 19:02:38 +0000 Mon, 22 Jan 2018 23:43:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=7057 https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ https://forum.asrock.com/forum_posts.asp?TID=7057&PID=43679&title=ab350m-pro-4-internal-dvd-issues#43679 Author: jfacteau
Subject: 7057
Posted: 22 Jan 2018 at 11:43pm

Cured the problem a couple weeks ago. FYI, I did try the fresh install first with Win 10, figured I had nothing to lose. Got an RMA from newegg, sent the AsRock board back and put in a TUF Asus B350M Plus gaming board.  That did the trick, everything works fine.
]]> Mon, 22 Jan 2018 23:43:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=43679&title=ab350m-pro-4-internal-dvd-issues#43679 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42461&title=ab350m-pro-4-internal-dvd-issues#42461 Author: zlobster
Subject: 7057
Posted: 06 Jan 2018 at 9:44pm

I like you're proactive!

Hope your new mobo works as you expect it to! Let us know later.
]]> Sat, 06 Jan 2018 21:44:51 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42461&title=ab350m-pro-4-internal-dvd-issues#42461 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42423&title=ab350m-pro-4-internal-dvd-issues#42423 Author: jfacteau
Subject: 7057
Posted: 06 Jan 2018 at 7:29am

One quick one, I did download the drivers from the website you listed, the issue is the SATA driver never gets installed. You have to manually do it thru Device Manager.  Seems to be a common problem across the board.
]]> Sat, 06 Jan 2018 07:29:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42423&title=ab350m-pro-4-internal-dvd-issues#42423 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42422&title=ab350m-pro-4-internal-dvd-issues#42422 Author: jfacteau
Subject: 7057
Posted: 06 Jan 2018 at 7:24am

Actually I finally got the AMD sata drivers to install, Microsoft keeps knocking the AMD's out saying theirs is the best choice, hard to believe a driver dated 2006 is better than one dated 2015 but they think so. The AMD driver made no difference in my cd player.  Newegg has given me a RMA and I have a Asus Tuf B350M Plus  Gaming coming which should arrive tomorrow. My guess is the cd drives may be destroyed now just by the sound they make and slowness they are working at. Thank both of you for your input.  As far as windows 10 activation, write your key down. Mine deactivated because of all the hardware upgrades. Had to call MS support, explain what I had done then got a new key. Royal pain to go thru.
]]> Sat, 06 Jan 2018 07:24:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=42422&title=ab350m-pro-4-internal-dvd-issues#42422 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41751&title=ab350m-pro-4-internal-dvd-issues#41751 Author: zlobster
Subject: 7057
Posted: 25 Dec 2017 at 8:34pm

Download Win 10 officially from here: https://www.microsoft.com/software-download/windows10

UEFI updates should NOT void your warranty, but that's in general sense. There may be some country-specific terms and conditions.

If you had Win 10 on this PC once, the PC is forever entitled for it. Don't worry, even if for some reason Win 10 doesn't want to activate, you'll still have it as a 30-day trial, which is more than enough for the troubleshooting.

EDIT: always touch metal chassis or water pipes (or similar stuff) before touching PC components. Best option - use antistatic mats and bracelets.

What I meant before is
- Disconnect ALL cables, fans and peripherals from the PC. This includes the RAM, GPU, CPU, etc.
- If you don't have thermal grease for the CPU, or some cleaning stuff, just make sure the CPU and its cooler are seated properly.
- Take out the motherboard and leave it on a wooden table or something non-conductive.
- Re-seat the CPU, RAM and other stuff in the mobo. Re-connect all the cables and stuff to the mobo again.
- Check mobo manual to see the proper slots for your RAM.
- Connect only the PWR_BTN of your chassis/case to the mobo, so you can power it on later.
- Download the latest (P3.30 I think) UEFI
- Reset the CMOS with the battery taken out.
- Flash the latest UEFI.
- Reset CMOS again.
- Install Win 10.
- Install AMD chipset drivers from https://www2.ati.com/drivers/17.40/amd-chipset-drivers.exe

If this doesn't help, I'd suggest you RMA the mobo.


Edited by zlobster - 25 Dec 2017 at 8:36pm]]> Mon, 25 Dec 2017 20:34:38 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41751&title=ab350m-pro-4-internal-dvd-issues#41751 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41749&title=ab350m-pro-4-internal-dvd-issues#41749 Author: jfacteau
Subject: 7057
Posted: 25 Dec 2017 at 8:18pm

Thank you for getting back to me.  Fresh install of windows 10 is not an option seeing as it was the free upgrade from win 7 pro. How would I flash a bios outside of a PC? Have to admit that is a new one on me. Machine is not O.C., have no need to, strickly used for desptop applications. You are correct, sata is basically plug and go
]]> Mon, 25 Dec 2017 20:18:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41749&title=ab350m-pro-4-internal-dvd-issues#41749 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41747&title=ab350m-pro-4-internal-dvd-issues#41747 Author: zlobster
Subject: 7057
Posted: 25 Dec 2017 at 8:08pm

Having all your peripheral interfaces gone nuts is not a good sign, at all! Also, SATA devices need drivers in a few select cases. Otherwise they are plug-and-play.

Here is what I suggest:

- take out the mobo from the case; leave it on a wooden surface
- DOS-flash the latest UEFI for your board
- clear the CMOS with the battery taken out
- fresh install a copy of Win 10 (official sources are best)
- install AMD chipset drivers from AMD site!

Let us how it went after all this. In the meantime, please open a ticket with ASRock support as well.
]]> Mon, 25 Dec 2017 20:08:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41747&title=ab350m-pro-4-internal-dvd-issues#41747 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41731&title=ab350m-pro-4-internal-dvd-issues#41731 Author: jfacteau
Subject: 7057
Posted: 25 Dec 2017 at 5:35am

New Asrock, bios 3.0, build with Ryzen 5 1600, G.skil 16gb (2x8)F4-2400C15D-16GVR, Plextor 256Pro SSD, CX750M PSU.  One of the issues I have is neither internal dvd, both SATA will run an install program including the driver cd that came with the MOBO.  They spin up, read files, can copy but both hang up running an install.  I had to dl the drivers from the asrock website.  Both drives worked fine in the previous machine, they are connected to SATA 3&4 on the mobo, swapped them over to 1&2 with the same result.  Also keyboard and usb mouse erratic, my guess is USB 3.0 interfearence,  same issue when I run bluetooth devices.  What drivers should be showing in device manager for the mobo?  I am not sure mine installed properly.  Will I void the warranty if I upgrade the BIOS to 3.3?
]]> Mon, 25 Dec 2017 05:35:12 +0000 https://forum.asrock.com/forum_posts.asp?TID=7057&PID=41731&title=ab350m-pro-4-internal-dvd-issues#41731