ASRock Forums : AB350M Pro 4 Freeze in reboot https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 15 May 2026 03:00:13 +0000 Thu, 14 Jun 2018 00:52:40 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=7077 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[AB350M Pro 4 Freeze in reboot : I&#039;m running into the same...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=52543&title=ab350m-pro-4-freeze-in-reboot#52543 Author: PaxTharkas
Subject: 7077
Posted: 14 Jun 2018 at 12:52am

I'm running into the same problem, however this happens only when the board has warmed up after a few minutes of normal operation. I go to shut down or restart, windows shuts down properly, usb powers off, display turns off, power and fans still running. It will be in this state until I hold down the power button. Reset button does nothing. I usually have to cycle the power supply switch and drain the board power to get it to boot again. Starts up and runs Windows and games normally. I have updated to the latest BIOS (4.7) and have tried the beta one as well (4.83) with no change in behavior. Here are my specs:

ASRock AB350M Pro 4
Ryzen 1600
T-Force Dark 3200 RAM (Not QVL, I know, but works well)
Samsung 960 EVO 256GB m.2
PowerColor Red Dragon RX 580 8GB
Seasonic FOCUS GOLD 750W PSU
]]> Thu, 14 Jun 2018 00:52:40 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=52543&title=ab350m-pro-4-freeze-in-reboot#52543 <![CDATA[AB350M Pro 4 Freeze in reboot : ASRock is a joke:Answer from the...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46370&title=ab350m-pro-4-freeze-in-reboot#46370 Author: Andriskaaaa
Subject: 7077
Posted: 02 Mar 2018 at 12:18am

ASRock is a joke:
Answer from the official support:

The freezing can happen of many things.

Like problem with software installation or BIOS setting. Overclocking system and hardware defect.

 

Please check following:

- make fresh Windows installation. Chek again. OK? Then install drivers and check again. And so on...

- check if your power supply can support all the hardware you are using.

- use CLRCMOS jumper on mainboard to re-set BIOS to default. See manual for more details.

- try with other memory modules if you have on hand. (ECC, buffered and high-density modules are not supported).

- test if possible the CPU + memory on another system if they are working well.

- remove the mainboard from chassis and test again. Maybe a short-circuit from chassis to mainboard?

 

A defect on the hardware itself is still possible. Please contact your dealer for further help.

]]> Fri, 02 Mar 2018 00:18:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46370&title=ab350m-pro-4-freeze-in-reboot#46370 <![CDATA[AB350M Pro 4 Freeze in reboot : gustdoidao what BIOS/UEFI are...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46324&title=ab350m-pro-4-freeze-in-reboot#46324 Author: MisterJ
Subject: 7077
Posted: 01 Mar 2018 at 8:58am

gustdoidao what BIOS/UEFI are "they" running and who are "they"?  What BIOS/UEFI were you running?  On 13 February Beta BIOS 4.63 was released.  Did you run it?  Are "they" running it?  It is really hard to help with so little information.  We don't know what power supply, W10 version, BIOS/UEFI, memory details, OCing and probably more.  Enjoy, John.
]]> Thu, 01 Mar 2018 08:58:59 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46324&title=ab350m-pro-4-freeze-in-reboot#46324 <![CDATA[AB350M Pro 4 Freeze in reboot : Same problem here. ryzen 5 1600x,...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46321&title=ab350m-pro-4-freeze-in-reboot#46321 Author: gustdoidao
Subject: 7077
Posted: 01 Mar 2018 at 6:34am

Same problem here. ryzen 5 1600x, firecuda 1tb, rx 480, g.skill 3200(qvl ram)
I tried almost everything, for 3 weeks, before RMA (Return Merchandise Autorization).Without success...
They installed a win 10, drivers without problems and sad that MOBO has no inssues.
I sent a lot of links of the problem in this model and ask for retest because is a intermitent problem.
they test all componets separately and indicated a problem on the MOBO with the newest bios.
Now after 2 months they are going to send me a new MOBO or my money back.
now is the question.....
ITs not a problem that happens with everybody.... 
Replace with the same MOBO or change models????
Hail from brazil!!



Edited by gustdoidao - 01 Mar 2018 at 6:39am]]> Thu, 01 Mar 2018 06:34:45 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46321&title=ab350m-pro-4-freeze-in-reboot#46321 <![CDATA[AB350M Pro 4 Freeze in reboot : same thing here .... ryzen 5,samsung...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46059&title=ab350m-pro-4-freeze-in-reboot#46059 Author: bitlanul
Subject: 7077
Posted: 26 Feb 2018 at 10:50am

same thing here .... ryzen 5,samsung 960 evo, g.skill ram

updated bios to 4.50 thats a 2018/1/17 release and still same

anyone?
asrock?......


]]> Mon, 26 Feb 2018 10:50:11 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=46059&title=ab350m-pro-4-freeze-in-reboot#46059 <![CDATA[AB350M Pro 4 Freeze in reboot : I had contacted them and they...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43199&title=ab350m-pro-4-freeze-in-reboot#43199 Author: nikoff90
Subject: 7077
Posted: 16 Jan 2018 at 9:09am

I had contacted them and they instantly opened an RMA and that is the cpu I am using now with no issues.]]> Tue, 16 Jan 2018 09:09:34 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43199&title=ab350m-pro-4-freeze-in-reboot#43199 <![CDATA[AB350M Pro 4 Freeze in reboot : Well, at least you have a running...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43149&title=ab350m-pro-4-freeze-in-reboot#43149 Author: zlobster
Subject: 7077
Posted: 15 Jan 2018 at 8:33pm

Well, at least you have a running system now! That is great! Hopefully UEFI and AGESA will be fixed soon.

If you are having segfaults in Linux you may want to open a ticket with AMD and RMA the CPU. It's a known issue. Check the webs for more info.
]]> Mon, 15 Jan 2018 20:33:15 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43149&title=ab350m-pro-4-freeze-in-reboot#43149 <![CDATA[AB350M Pro 4 Freeze in reboot : Thumbs up on the PC with replacement...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43113&title=ab350m-pro-4-freeze-in-reboot#43113 Author: nikoff90
Subject: 7077
Posted: 15 Jan 2018 at 8:02am

Thumbs up on the PC with replacement parts no crashing and ram posts to speed.  Not an overclocker so no word on that.]]> Mon, 15 Jan 2018 08:02:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=43113&title=ab350m-pro-4-freeze-in-reboot#43113 <![CDATA[AB350M Pro 4 Freeze in reboot : First with the MSI B350 Tomahawk....]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=42781&title=ab350m-pro-4-freeze-in-reboot#42781 Author: nikoff90
Subject: 7077
Posted: 11 Jan 2018 at 6:46am

First with the MSI B350 Tomahawk. No sign of issues. Board runs quick and cooler than the Asrock fingers crossed no issues appear. Bios layout is a mess really WTF were they thinking it's horrible at best.  Bios says ram is at slower speed than ram stated but Ryzen master tells me otherwise.  Happy to have my new system running. ]]> Thu, 11 Jan 2018 06:46:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=42781&title=ab350m-pro-4-freeze-in-reboot#42781 <![CDATA[AB350M Pro 4 Freeze in reboot : Looks like at least the 10th now...]]> https://forum.asrock.com/forum_posts.asp?TID=7077&PID=42303&title=ab350m-pro-4-freeze-in-reboot#42303 Author: nikoff90
Subject: 7077
Posted: 05 Jan 2018 at 6:10am

Looks like at least the 10th now before I get the MOBO and AMD had sent me an RMA after I let them know about my issues with Linux and crashing under low utilization but with multiple  apps. 
4 bash windows 2 running ssh 1 nano 1 python chrome with multiple tabs and streaming you tube.  The youtube always seemed to do it in and freeze the system up when I would go to switch video. 
]]> Fri, 05 Jan 2018 06:10:52 +0000 https://forum.asrock.com/forum_posts.asp?TID=7077&PID=42303&title=ab350m-pro-4-freeze-in-reboot#42303