ASRock Forums : Fatal1ty X399 Professional Gaming TR4 Random Crash https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 07 May 2026 17:11:53 +0000 Tue, 30 Jan 2018 06:38:21 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=7487 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : mike try 4 sticks and set them...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44161&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44161 Author: datonyb
Subject: 7487
Posted: 30 Jan 2018 at 6:38am

mike try 4 sticks and set them down to 2133 just to check

8 sticks double sided at higher speeds is quite a task for the cpu's memory controller
]]> Tue, 30 Jan 2018 06:38:21 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44161&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44161 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : Thanks MisterJ. It works fine...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44159&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44159 Author: mike_schuler
Subject: 7487
Posted: 30 Jan 2018 at 4:31am

Thanks MisterJ.  It works fine for the most part if I take it down to two ram modules from the 8 ram modules I have now. This would be the second board I've RMA'd for the same problem.  So either I got the same board back or the second board with the same issue.  Either way it puts me out of a computer for a month while the issue gets resolved.  I'll have to consider that again. :-(
]]> Tue, 30 Jan 2018 04:31:56 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44159&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44159 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : mike_schuler, I had a similar...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44156&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44156 Author: MisterJ
Subject: 7487
Posted: 30 Jan 2018 at 3:55am

mike_schuler, I had a similar problem on my X370 which required an RMA to correct two bad memory slots.  Did not happen under load, usually idle, and never gave an BSOD.  I narrowed it down by testing with two sticks at a time.  Perhaps you could try four sticks at a time.  Tough bug.  Wish you the best.  Enjoy, John.
]]> Tue, 30 Jan 2018 03:55:51 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44156&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44156 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : Ram is running at 2800. I just...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44152&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44152 Author: mike_schuler
Subject: 7487
Posted: 30 Jan 2018 at 1:49am

Ram is running at 2800.  I just bought an extra set of the ram modules to test with to make sure it wasn't a bad set. 
Settings are:
Freq: 1396.7Mhz
FSB:DRAM: 4:42
CAS: 16
tRCD: 18
tRP: 18
tRAS: 38
tRC: 56
CF: 1T
I'm not trying to OC nor am I interested in it.  Just want it to be stable.  Last crash was a hard crash and didn't BSOD so I don't have a memory dump.  Always happens when the computer is idle.
]]> Tue, 30 Jan 2018 01:49:27 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44152&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44152 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : lock ups in bios as well as crashes...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44149&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44149 Author: datonyb
Subject: 7487
Posted: 30 Jan 2018 at 1:43am

lock ups in bios as well as crashes

is be looking more at the ram

what settings are you using ?

xmp 3200 all 8 sticks ? (also what 'CL' are those sticks ?)
]]> Tue, 30 Jan 2018 01:43:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44149&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44149 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : I&#039;ll grab the Memory Dump...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44121&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44121 Author: mike_schuler
Subject: 7487
Posted: 29 Jan 2018 at 10:34am

I'll grab the Memory Dump next time it crashes.  Looks like it already cleaned the one up from earlier today.]]> Mon, 29 Jan 2018 10:34:47 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44121&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44121 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : mike_schuler, no dumps? If yes,...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44117&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44117 Author: MisterJ
Subject: 7487
Posted: 29 Jan 2018 at 9:55am

mike_schuler, no dumps?  If yes, please compress the minidump folder and upload where we can access it.  Only other comment is I am a true believer in horsepower.  Can you borrow or beg, say 1000 Watt, power supply to test with?  Good luck and enjoy, John.]]> Mon, 29 Jan 2018 09:55:59 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44117&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44117 <![CDATA[Fatal1ty X399 Professional Gaming TR4 Random Crash : I&#039;m kinda stumped at this...]]> https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44116&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44116 Author: mike_schuler
Subject: 7487
Posted: 29 Jan 2018 at 9:49am

I'm kinda stumped at this point.  When this computer works. It works great and the performance is everything I want.  The problem is the random crashes and reboots.  I run several VMs on the system at all times, mostly for work. That's why I build this computer was specifically to use with multiple VMs and still be able to play the few games I play.  
I've RMA'd this system board to ASROCK once, Swapped out the CPU with another one and tested all my memory modules in pairs of two making sure no errors would crop up.  With two modules the system seems the most stable, but still randomly crashes.  Anything beyond that on both processors is the same exact issue.  Passes Memtest without any problems. Just random lockups in BIOS and random crashes with no obvious error in Event Viewer.

System Stats
Thread Ripper 1950x
Fatal1ty X399 Professional Gaming TR4 (Bios: 2.0)
G.Skil 3200 Ram (128GB total)
AMD Vega 64
Corsair HX850 Power Supply

Thoughts or suggestions are welcome.  I'm open to old druid incantations at this point.


Edited by mike_schuler - 29 Jan 2018 at 9:50am]]> Mon, 29 Jan 2018 09:49:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=7487&PID=44116&title=fatal1ty-x399-professional-gaming-tr4-random-crash#44116