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  <title>ASRock Forums : Poor bios support X370/X399  will lose customers!!</title>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : I regret buying this motherboard...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=54128&amp;title=poor-bios-support-x370-x399-will-lose-customers#54128</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=6442">bigboss</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 29 Jul 2018 at 5:29pm<br /><br />I regret buying this motherboard for the same reason. <img src="https://forum.asrock.com/smileys/smiley35.gif" border="0"> slow bios updates and sh*tty ram support. I should have gone with crosshair it was in the same price range. Never assRock again. Also the official forums are a <img src="https://forum.asrock.com/smileys/smiley35.gif" border="0"> joke, shame on you. Nonsecure connection in 2018. Great hardware doesn't make a motherboard good. It's a combination of software and hardware, but with assrock you get only the 2nd. Bye, I'm gonna sell it and go with asus.]]>
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   <pubDate>Sun, 29 Jul 2018 17:29:31 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=54128&amp;title=poor-bios-support-x370-x399-will-lose-customers#54128</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : newegg is great. asrock was misleading...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52666&amp;title=poor-bios-support-x370-x399-will-lose-customers#52666</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5675">chainsaw</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 16 Jun 2018 at 12:56am<br /><br />newegg is great.&nbsp; asrock was misleading to prevent me from returning this motherboard, was easy enough to prove. save your emails folks.&nbsp;<div><br><div>i have put the cpu to stock and this motherboard will not post anything past 2933mhz ram. the cpu overclock has not effected the ram unless we are talking about the bugs in bios 4.70 that reduce the ram performance when using bios to overclock. just used ryzen master if bios is newer then 3.50 so no cpu oc applied at post.</div><div><br></div><div>that said on the gigabyte mobo i did not oc the cpu. when running ram at 3333mhz i only had the day to mess with that motherboard as it was going straight into a new build for a friend. Xmp loaded 1 click and only small tweaks got 3333mhz.&nbsp;</div><div><br></div><div>my issue is not that this motherboard wont run my ram at fully rated speeds tho its a bummer. the real problem is the support.&nbsp;</div><div><br></div><div>i flat out asked when i was within the return window if this motherboard will support 3200mhz ram and was told yes. told a bios update will fix it. smoke and mirrors Screenshots of some other motherboard being passed off as the one in question. now i can understand if the tech believed it would be fixed in a bios update. but the Screenshots where a scam to blame my Cpu.&nbsp;</div><div><br></div><div>this fourm and its users/mods have been the true support and i thankyou.</div><div><br></div><div>datonyb has been great for ram advice over the year, suggesting the Ryzen memory calc tool was great for posting this motherboard at 2933mhz.&nbsp;</div><div><br></div><div><br></div><div><br></div></div><span style="font-size:10px"><br /><br />Edited by chainsaw - 16 Jun 2018 at 2:31am</span>]]>
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   <pubDate>Sat, 16 Jun 2018 00:56:55 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52666&amp;title=poor-bios-support-x370-x399-will-lose-customers#52666</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : have you actually tried ,and how...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52655&amp;title=poor-bios-support-x370-x399-will-lose-customers#52655</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5435">datonyb</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 15 Jun 2018 at 9:59pm<br /><br /><a href="" target="_blank" rel="nofollow"></a>have you actually tried ,and how did it go to run the ram WITHOUT&nbsp; cpu overclocked ?<br>]]>
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   <pubDate>Fri, 15 Jun 2018 21:59:45 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52655&amp;title=poor-bios-support-x370-x399-will-lose-customers#52655</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : How do you plan to &amp;#034;let them...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52645&amp;title=poor-bios-support-x370-x399-will-lose-customers#52645</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=9850">Cuba1hr</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 15 Jun 2018 at 7:33pm<br /><br />How do you plan to "let them replace" it if the mobo is fine and works with other memory...or that one at 2133MHz... <br /><br />I didn't have my Taichi since the first 1.0.0.6 agesa, but it worked at 2933 on bios 4.40, and after that (on new Ryzen) unable to have stable system no matter what settings I use - no go on 2666, 2800, 2933...<br /><br />Currently I'm running memory at 2133. <img src="https://forum.asrock.com/smileys/smiley6.gif" border="0" align="middle" />&nbsp;&nbsp;&nbsp;<br />Can you run yours at 2133? <img src="https://forum.asrock.com/smileys/smiley1.gif" border="0" align="middle" />  <span style="font-size:10px"><br /><br />Edited by Cuba1hr - 15 Jun 2018 at 7:56pm</span>]]>
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   <pubDate>Fri, 15 Jun 2018 19:33:27 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52645&amp;title=poor-bios-support-x370-x399-will-lose-customers#52645</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : Thank youi am still willing to...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52622&amp;title=poor-bios-support-x370-x399-will-lose-customers#52622</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5675">chainsaw</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 15 Jun 2018 at 5:20am<br /><br />Thank you<div><br></div><div>i am still willing to let asrock replace the motherboard with one that will support Hynix M-die at rated speeds. was assured about 1 year ago it would be fix in bios&nbsp;</div><div><br></div><div>Then they showed me pic's of 3200mhz running on a b350 mobo "not the motherboard in question" and said it was my CPU,&nbsp; Should have been a red flag :(</div><div><br></div><div>i was going to return the mobo then but felt i could trust asrock support. and everyone was having ram issues at launch.<div><br></div><div>Amd added support for Hynix M-die 3200mhz with agesa 1.0.0.6 and you can see many of asrocks motherboards did get M-die 3200mhz rated kits added to the QVL even B350 like the very one they used to send me a pic of 3200mhz ram running to blame my CPU.</div></div>]]>
   </description>
   <pubDate>Fri, 15 Jun 2018 05:20:40 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52622&amp;title=poor-bios-support-x370-x399-will-lose-customers#52622</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : Good luck Chainsaw, I hope you...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52619&amp;title=poor-bios-support-x370-x399-will-lose-customers#52619</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=140">Xaltar</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 15 Jun 2018 at 4:09am<br /><br />Good luck Chainsaw, I hope you are able to get things sorted.&nbsp;]]>
   </description>
   <pubDate>Fri, 15 Jun 2018 04:09:28 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52619&amp;title=poor-bios-support-x370-x399-will-lose-customers#52619</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : Reached out to ASrock on facebook...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52611&amp;title=poor-bios-support-x370-x399-will-lose-customers#52611</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5675">chainsaw</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 15 Jun 2018 at 1:08am<br /><br />Reached out to ASrock on facebook and in tech support again, no response from facebook account.&nbsp;<div>tech support email has been very basic.&nbsp; "try XMP, try 1 sitck, RMA,give up" same as the last few times i tried to get support.</div><div><br></div><div>they defend the K4 but wont support it :( , asrock keeps repeating that the K4 and Gaming x are the same and the only difference is VRM and USB.. well the Memory support is way different too but they refuse to admit that part/ QVL tells the whole story if you ask me.</div><div><br></div><div>Look at x370 gaming k4 QVL, the only kit rated 3200mhz is not real. its not a product. cant be found. Smoke and Mirrors.</div><div><br></div><div>look at the x370 Gaming-x it has 3333mhz supported. real ram kits. M-die at 3200mhz.</div><div><br></div><div>i will try to get asrock to replace this mobo again, Email support refused. so i call them up and got the same, might get a call back from a higher up.&nbsp;</div><div><br></div><div>i called Newegg and they are working to replace this mother board for me,&nbsp; Newegg has all the info of my contacts with asrock support over the year. i must say Newegg support is going above and beyond, its outside their 30day policy by over a year and still offered to help.</div><div><br></div><div><br></div><div><br></div><div><br></div><span style="font-size:10px"><br /><br />Edited by chainsaw - 15 Jun 2018 at 2:52am</span>]]>
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   <pubDate>Fri, 15 Jun 2018 01:08:26 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52611&amp;title=poor-bios-support-x370-x399-will-lose-customers#52611</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : Any way to circumvent polling...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52500&amp;title=poor-bios-support-x370-x399-will-lose-customers#52500</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=9998">arcturus</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 13 Jun 2018 at 2:26am<br /><br /><a href="" target="_blank" rel="nofollow"></a>Any way to circumvent polling the DVI and HDMI ports and connect directly to my RX 580 display port to speed up booting?&nbsp; &nbsp;Maybe using the AMD switch but would prefer bios level overclocking and memory tweaking functions which disappears with this switch?&nbsp; &nbsp;]]>
   </description>
   <pubDate>Wed, 13 Jun 2018 02:26:09 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52500&amp;title=poor-bios-support-x370-x399-will-lose-customers#52500</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : i told them it ran on a different...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52498&amp;title=poor-bios-support-x370-x399-will-lose-customers#52498</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5675">chainsaw</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 13 Jun 2018 at 1:56am<br /><br />i told them it ran on a different mobo without issues. guess i should have lead with that info so the very first sentence from support would not be blaming my hardware. got a few of the standard troubleshooting steps from support as expected. now they are offering to RMA the mobo.&nbsp;<div><br></div><div>i did like Asrock for many years but after getting this bad egg of a product i feel burned. they only offer to replace it with another gaming k4 that will have the very same problems as its a hardware limitation in this Orphaned mother board.&nbsp;</div><div><br></div><div>Makes sense why asrock removed 3200mhz ram support&nbsp; from the product page in the first days after AM4 launched, Then less then 3 months later the Motherboard is End of Life and replaced with Gaming-x.&nbsp;</div><div><br></div><div><br></div>]]>
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   <pubDate>Wed, 13 Jun 2018 01:56:06 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52498&amp;title=poor-bios-support-x370-x399-will-lose-customers#52498</guid>
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   <title><![CDATA[Poor bios support X370/X399  will lose customers!! : a few minor observations if i...]]></title>
   <link>https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52497&amp;title=poor-bios-support-x370-x399-will-lose-customers#52497</link>
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    <![CDATA[<strong>Author:</strong> <a href="https://forum.asrock.com/member_profile.asp?PF=5435">datonyb</a><br /><strong>Subject:</strong> 8871<br /><strong>Posted:</strong> 13 Jun 2018 at 1:54am<br /><br /><a href="" target="_blank" rel="nofollow"></a><div>a few minor observations if i may <br></div><div>rated xmp speed and timings if often if not always set at 2t for intel (ryzen tends to set it at 1t)</div><div><br></div><div>as xaltar stated differences in boards may well be just down to the different brands preselected sub timings (if it helps honestly i find msi bios tends to allow easier overclocking of ram for am4) this dosnt mean its faster/better it means they auto select safer subtimings, do i own an msi board ? no ! i prefered what i bought and that was asrock taichi overkill power supplies, but ive now built 4 msi ryzens for other people ,all of which have overclocked ram and cpu , but let me tell you msi tomahawks require a lot of volts to get the 1600's upto 3.8 stable,whereas a titainium was a breeze to get low volts 3.9 and 3333 cl14</div><div><br></div><div>whats the point ?</div><div><br></div><div>everything is different, brands of bios ,design of boards, its a case of see how you go <br></div><div>me ? well from day one (and we mean as soon as the taichi was in stock in the UK) i got 3200 ram working, bios version 2 ,what it took was a week or two and a lot of reading to get cl14 to cold boot, did it take a bios update ? NO it took time and education to get there <br></div><div>and now im still quite happy on bios v3.10</div><div><br></div><div>its still to some degree a case as it was at first <br></div><div><br></div><div>if you want top results with ram and ryzen buy the damn B dies , and that goes for any brand of motherboard b dies will do better than hynix etc <br></div>]]>
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   <pubDate>Wed, 13 Jun 2018 01:54:16 +0000</pubDate>
   <guid isPermaLink="true">https://forum.asrock.com/forum_posts.asp?TID=8871&amp;PID=52497&amp;title=poor-bios-support-x370-x399-will-lose-customers#52497</guid>
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