ASRock Forums : X370 pro gaming, aquantia firmware fail https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 20 Apr 2026 17:21:01 +0000 Fri, 03 Aug 2018 14:29:25 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=9033 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[X370 pro gaming, aquantia firmware fail : X399 Fatality Pro Gaming has AQC107...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54412&title=x370-pro-gaming-aquantia-firmware-fail#54412 Author: lowdog
Subject: 9033
Posted: 03 Aug 2018 at 2:29pm

X399 Fatality Pro Gaming has AQC107 as well.]]> Fri, 03 Aug 2018 14:29:25 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54412&title=x370-pro-gaming-aquantia-firmware-fail#54412 <![CDATA[X370 pro gaming, aquantia firmware fail : gizmic wrote:i wont update...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54409&title=x370-pro-gaming-aquantia-firmware-fail#54409 Author: stupidityleak
Subject: 9033
Posted: 03 Aug 2018 at 1:54pm

Originally posted by gizmic gizmic wrote:

i wont update with that file i have another chip (AQC107)

and its not a big problem for me as my system only crashes when i'm in the mood for overclocking trial and errors.



I would reach out to the email address I posted, you're likely to get Richard ( I hope!) and maybe they'll have a solution that works for your chip just as well as it did for my particular situation. I just assumed all of us had the X370 Professional Gaming board. If I come across anything else that's helpful, I'll definitely let you know!]]> Fri, 03 Aug 2018 13:54:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54409&title=x370-pro-gaming-aquantia-firmware-fail#54409 <![CDATA[X370 pro gaming, aquantia firmware fail : i wont update with that file i...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54408&title=x370-pro-gaming-aquantia-firmware-fail#54408 Author: gizmic
Subject: 9033
Posted: 03 Aug 2018 at 1:51pm

i wont update with that file i have another chip (AQC107)

and its not a big problem for me as my system only crashes when i'm in the mood for overclocking trial and errors.
]]> Fri, 03 Aug 2018 13:51:35 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54408&title=x370-pro-gaming-aquantia-firmware-fail#54408 <![CDATA[X370 pro gaming, aquantia firmware fail : Thank you man!Will try soon. ]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54407&title=x370-pro-gaming-aquantia-firmware-fail#54407 Author: mschumiv
Subject: 9033
Posted: 03 Aug 2018 at 1:40pm

Thank you man!
Will try soon.]]> Fri, 03 Aug 2018 13:40:41 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54407&title=x370-pro-gaming-aquantia-firmware-fail#54407 <![CDATA[X370 pro gaming, aquantia firmware fail : gizmic wrote:this happens to...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54402&title=x370-pro-gaming-aquantia-firmware-fail#54402 Author: stupidityleak
Subject: 9033
Posted: 03 Aug 2018 at 10:43am

Originally posted by gizmic gizmic wrote:

this happens to me when my system crashes?

and would require hard power off (not restart/reboot) for it to work again?



The firmware update happens in literally seconds. Let me know if you try it, I'm interested in knowing if it works for other people or not!
]]> Fri, 03 Aug 2018 10:43:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54402&title=x370-pro-gaming-aquantia-firmware-fail#54402 <![CDATA[X370 pro gaming, aquantia firmware fail : this happens to me when my system...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54401&title=x370-pro-gaming-aquantia-firmware-fail#54401 Author: gizmic
Subject: 9033
Posted: 03 Aug 2018 at 10:41am

this happens to me when my system crashes 

and would require hard power off (not restart/reboot) for it to work again 
]]> Fri, 03 Aug 2018 10:41:30 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54401&title=x370-pro-gaming-aquantia-firmware-fail#54401 <![CDATA[X370 pro gaming, aquantia firmware fail : Just in case anyone is having...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54372&title=x370-pro-gaming-aquantia-firmware-fail#54372 Author: stupidityleak
Subject: 9033
Posted: 03 Aug 2018 at 4:03am

Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.

Both systems have the same issues:

Aquantia NIC shows connecting > reset > connecting > reset

or

Aquantia NIC would just not recognize anything plugged into it at all


I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked.

I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did:

Updated Files

1. Empty the .ZIP folder into C:\update
2. Open Device Manager and update the Aquantia driver to the ones found in C:\update
3. Open a command prompt as Administrator
4. Browse to the C:\update folder
5. Run AtlFlashUpdate.exe
6. The firmware will update to 1.5.83
7. Once the process is complete, restart your computer
8. Adapter should now work normally.


Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup.

I hope this helps.

Edited by stupidityleak - 25 Aug 2018 at 11:36am]]> Fri, 03 Aug 2018 04:03:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=54372&title=x370-pro-gaming-aquantia-firmware-fail#54372 <![CDATA[X370 pro gaming, aquantia firmware fail : didnt know you could upgrade the...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53098&title=x370-pro-gaming-aquantia-firmware-fail#53098 Author: gizmic
Subject: 9033
Posted: 28 Jun 2018 at 3:20pm

didnt know you could upgrade the firmware of a lan adapter and in general if a firmware upgrade fails its usually bricked. 

as for the drivers i can only say make sure its AQC108 for your board 

if the device is not listed in your "device manager" or some device has an X or Exclamation mark i'm sure that lan adapter is a goner
]]> Thu, 28 Jun 2018 15:20:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53098&title=x370-pro-gaming-aquantia-firmware-fail#53098 <![CDATA[X370 pro gaming, aquantia firmware fail : I found what you said. Did what...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53096&title=x370-pro-gaming-aquantia-firmware-fail#53096 Author: mschumiv
Subject: 9033
Posted: 28 Jun 2018 at 2:13pm

I found what you said. Did what you you suggested, let's say it works like before which is not so good. I tried a firmware update, maybe it would fix something. I'm using the latest drivers from the aquantia website. I heard a firmware update would improve functionality but it fails like halfway trough.
Thanks!]]> Thu, 28 Jun 2018 14:13:09 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53096&title=x370-pro-gaming-aquantia-firmware-fail#53096 <![CDATA[X370 pro gaming, aquantia firmware fail : look in device manager and see...]]> https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53086&title=x370-pro-gaming-aquantia-firmware-fail#53086 Author: sdtyler78
Subject: 9033
Posted: 28 Jun 2018 at 8:16am

look in device manager and see if there is a new entry  , can't remember what its called ...mite be called sample   i had this happen to me not to long ago .  ofcourse uninstall and then right click and scan 

Edited by sdtyler78 - 28 Jun 2018 at 8:17am]]> Thu, 28 Jun 2018 08:16:29 +0000 https://forum.asrock.com/forum_posts.asp?TID=9033&PID=53086&title=x370-pro-gaming-aquantia-firmware-fail#53086