ASRock Forums : AB350M Pro4 freezing pc https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 16 Apr 2026 16:05:24 +0000 Thu, 30 Aug 2018 12:05:37 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=9099 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[AB350M Pro4 freezing pc : too expensive for me ]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55500&title=ab350m-pro4-freezing-pc#55500 Author: miller100
Subject: 9099
Posted: 30 Aug 2018 at 12:05pm

too expensive for me]]> Thu, 30 Aug 2018 12:05:37 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55500&title=ab350m-pro4-freezing-pc#55500 <![CDATA[AB350M Pro4 freezing pc : miller100 wrote:Thanks. After...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55498&title=ab350m-pro4-freezing-pc#55498 Author: tch23987
Subject: 9099
Posted: 30 Aug 2018 at 11:12am

Originally posted by miller100 miller100 wrote:

Thanks. After my second try to return they said that it's mobo problem and I can select another mobo. Should I choose ASUS Prime B350M-K or MSI B350M Pro-VDH?


Why don't you choose B450 Motheboard?
]]> Thu, 30 Aug 2018 11:12:57 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55498&title=ab350m-pro4-freezing-pc#55498 <![CDATA[AB350M Pro4 freezing pc : Thanks. After my second try to...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55456&title=ab350m-pro4-freezing-pc#55456 Author: miller100
Subject: 9099
Posted: 29 Aug 2018 at 2:41pm

Thanks. After my second try to return they said that it's mobo problem and I can select another mobo. Should I choose ASUS Prime B350M-K or MSI B350M Pro-VDH?
]]> Wed, 29 Aug 2018 14:41:10 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55456&title=ab350m-pro4-freezing-pc#55456 <![CDATA[AB350M Pro4 freezing pc : Well i said that i tried different...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55272&title=ab350m-pro4-freezing-pc#55272 Author: COF1
Subject: 9099
Posted: 25 Aug 2018 at 2:49am

Well i said that i tried different psu, tried different gpu, and that i tested ram i memtest86. And you should tell them that everyone on newegg and amazon are having same problem, and that the asrock support doesn't want to answer to support ticket.]]> Sat, 25 Aug 2018 02:49:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55272&title=ab350m-pro4-freezing-pc#55272 <![CDATA[AB350M Pro4 freezing pc : What should I say to prove them...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55270&title=ab350m-pro4-freezing-pc#55270 Author: miller100
Subject: 9099
Posted: 25 Aug 2018 at 1:30am

What should I say to prove them that this is because of mobo?
]]> Sat, 25 Aug 2018 01:30:51 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55270&title=ab350m-pro4-freezing-pc#55270 <![CDATA[AB350M Pro4 freezing pc : expected ]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55019&title=ab350m-pro4-freezing-pc#55019 Author: miller100
Subject: 9099
Posted: 18 Aug 2018 at 12:45pm

expected]]> Sat, 18 Aug 2018 12:45:14 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=55019&title=ab350m-pro4-freezing-pc#55019 <![CDATA[AB350M Pro4 freezing pc : UpdatePc didnt restarted for 5...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=54697&title=ab350m-pro4-freezing-pc#54697 Author: COF1
Subject: 9099
Posted: 11 Aug 2018 at 7:59am

Update 
Pc didnt restarted for 5 days, i had sound freezes but i installed fresh windows and sound freezes are gone so problem is fixed.
]]> Sat, 11 Aug 2018 07:59:00 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=54697&title=ab350m-pro4-freezing-pc#54697 <![CDATA[AB350M Pro4 freezing pc : COF1 wrote:UpdateAfter 16 days...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=54677&title=ab350m-pro4-freezing-pc#54677 Author: miller100
Subject: 9099
Posted: 10 Aug 2018 at 8:25pm

Originally posted by COF1 COF1 wrote:

Update
After 16 days of waiting i called the shop and i was mad they can have mb on test only 8 days. So they told guy who tested mb to call me i explained to guy everything, and he said that he will change the board. Today shop called me and said to select board that i want and they will send it to my local shop i selected to pay 15$ more for better board i picked MB AMD AM4 MSI B350M Mortar for new board. Im going on vacation today so i will pickup board from shop on 6. April. I'll update if board fixed issue.


waiting for update
]]> Fri, 10 Aug 2018 20:25:20 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=54677&title=ab350m-pro4-freezing-pc#54677 <![CDATA[AB350M Pro4 freezing pc : UpdateAfter 16 days of waiting...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=53935&title=ab350m-pro4-freezing-pc#53935 Author: COF1
Subject: 9099
Posted: 25 Jul 2018 at 8:32pm

Update
After 16 days of waiting i called the shop and i was mad they can have mb on test only 8 days. So they told guy who tested mb to call me i explained to guy everything, and he said that he will change the board. Today shop called me and said to select board that i want and they will send it to my local shop i selected to pay 15$ more for better board i picked MB AMD AM4 MSI B350M Mortar for new board. Im going on vacation today so i will pickup board from shop on 6. April. I'll update if board fixed issue.]]> Wed, 25 Jul 2018 20:32:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=53935&title=ab350m-pro4-freezing-pc#53935 <![CDATA[AB350M Pro4 freezing pc : COF1 wrote:First time that...]]> https://forum.asrock.com/forum_posts.asp?TID=9099&PID=53535&title=ab350m-pro4-freezing-pc#53535 Author: MPro4-FAULT
Subject: 9099
Posted: 13 Jul 2018 at 5:09pm

Originally posted by COF1 COF1 wrote:

First time that i sent mb to them to test they didnt accept rma so i bult pc again and pc worked normaly for whole day and next day pc started crashing again. So that means that mb will work normaly when doesnt have power for some days. So i think that that mb will crash on any cpu.

Yes, same issue all others. Mobo can handle about 60/120 min without crash and then -1/2 time before next crasah to finally crash while booting until put the mobo to sleep a day or more to 'cold' entireliy. 

Obviously, i don't know nothing about your purchasing date, your rights or what you can claim but:

- Dealer must take your product in the first 7/15 days after the purchase. Something is wrong, the machine will crash in idle at the 60/120 min, and then all comes worst.
- rma procedure must be done by the customer and comes after the 7/15 days dealer gives the support.


Zen APU put the VRM, chipset and circuitery under much more workload than the Zen CPU or A-series products. Understand thar cpu cores and igpu cores feeds from the NB VRM (both). The stock voltaje is 1.4. If you keep it as is, when performance boost and xfr wakes (constantly) you will it 1.55V (!) with out the peaks and vdroop due the lack of LLC the inestability is going to happend.

The mobo was going great with ryzen 1 gen. Agesa 1.006. Bios 3.3 or so. Problems started with the release / support raven ridge (Zen APU) and Pinnacle (Ryzen 2nd gen).

Maybe you are not going to doublecheck about it, but if at the store do test using CPU (not apu) Ryzen 1 (with much less VRM stress and handling only CPU, not iGPU), they are not playing the same game you are faceing.

In my opinion, the phisical components or the design of the mobo can't handle properly nothing after Summit (Ryzen 1st gen - CPU). 



Edited by MPro4-FAULT - 13 Jul 2018 at 5:11pm]]> Fri, 13 Jul 2018 17:09:04 +0000 https://forum.asrock.com/forum_posts.asp?TID=9099&PID=53535&title=ab350m-pro4-freezing-pc#53535