ASRock Forums : AB350 Pro4 - Malfunction on USB1 port. https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 18 Apr 2026 03:30:32 +0000 Sat, 04 Aug 2018 06:20:58 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=9327 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[AB350 Pro4 - Malfunction on USB1 port. : Can anyone else confirm this issue...]]> https://forum.asrock.com/forum_posts.asp?TID=9327&PID=54439&title=ab350-pro4-malfunction-on-usb1-port#54439 Author: bengalih
Subject: 9327
Posted: 04 Aug 2018 at 6:20am

Can anyone else confirm this issue on their MB?

Easiest way to test is to try and use whatever USB 3.0 jump drives on USB1 port and see if Windows recognizes them properly.

I can't believe this is just me since I have had 2 boards with this issue.
Ofc, there may be something peculiar about my ADATA jump drive - but the fact that it works flawlessly in every other USB port in the system makes me believe it isn't faulty either.
]]> Sat, 04 Aug 2018 06:20:58 +0000 https://forum.asrock.com/forum_posts.asp?TID=9327&PID=54439&title=ab350-pro4-malfunction-on-usb1-port#54439 <![CDATA[AB350 Pro4 - Malfunction on USB1 port. : So I&#039;ve got a strange issue.The...]]> https://forum.asrock.com/forum_posts.asp?TID=9327&PID=54330&title=ab350-pro4-malfunction-on-usb1-port#54330 Author: bengalih
Subject: 9327
Posted: 02 Aug 2018 at 7:43am

So I've got a strange issue.

The port in question is "USB1" as specified in the manual.  It is the TOP USB port on the set of USBs directly to the left of the RJ45 set.

I have an ADATA UV128 64GB USB 3.0 flash drive.  The issue occurs ONLY with this flash drive and not with any other of my 2.0 flash drives.  Additionally the issue occurs ONLY on USB1 port.  Every single other port on the system does not experience this issue.

Because this drive works on every other port on this system, and on every other system I tried I think it is safe to say the drive is not the issue.  However because other flash drives work on USB1 it clearly is a very specific problem.  I don't have other 3.0 flash drives to test, but my hypothesis is that this only affects certain 3.0 devices.

THE PROBLEM:
Manifests itself in 2 ways:
 - When the drive is configured as a bootable USB it is not visible as an available boot device when plugged into this port.  This test is entirely OS independent and is confirmation that something in the BIOS/hardware is not properly reading this port/drive.

- When in Windows the drive is not recognized in this port.  Again it is recognized in every other port.  This has been tested in no less than 4 *brand new* builds of Windows 10 and Windows Server 2016.
In Windows 10 it appears the device is simply not detected at all - it is as if you didn't even insert it.
In Windows 2016 server the drive will flash on and off under My Computer / Computer Management (devices) every few seconds.  The event log will give errors indicating there is a problem with the disk.  Again however this drive works in every other port.

I would think that USB1 and USB2 (at the very least) are on the exact same USB controller/chip - so it makes no sense to me that this would occur.  I also tested this with all the internal USB headers disconnected just to make sure.

I RMA'd one board because of this and the second board came back with the same issue.
It would appear that this is some type of design flaw.


Edited by bengalih - 02 Aug 2018 at 7:58am]]> Thu, 02 Aug 2018 07:43:43 +0000 https://forum.asrock.com/forum_posts.asp?TID=9327&PID=54330&title=ab350-pro4-malfunction-on-usb1-port#54330