ASRock Forums : Win 10 Won't restart, shutdown, or sleep https://forum.asrock.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 20 Apr 2026 22:33:27 +0000 Thu, 18 Oct 2018 23:04:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.asrock.com/RSS_post_feed.asp?TID=9633 <![CDATA[ASRock Forums]]> https://forum.asrock.com/forum_images/web_wiz_forums_black.png https://forum.asrock.com/ <![CDATA[Win 10 Won't restart, shutdown, or sleep : Hello,I have purchased 3 new m.2...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=57114&title=win-10-wont-restart-shutdown-or-sleep#57114 Author: jbmerrill
Subject: 9633
Posted: 18 Oct 2018 at 11:04pm

Hello,

I have purchased 3 new m.2 500GB Samsung 970 Evo nvme ssds (many US $) and installed them on my motherboard. I have created new raid0 arrays after initializing the drives. I removed my ASRock Ultra Quad adapter card, and installed Windows 10 public release, first to a 3xnvme raid0 array, then on a 2xnvme raid0 array. Using the latest sata and nvme raid drivers, windows will still not restart, even after the initial copying of files during installation.

After creating just a 2xnvme raid0 array, I installed windows to the third, single standalone nvme, and restart etc. worked just fine. I then updated the 3 samaung nvme drivers to the raid driver bottom device (required to be able to see / access the raid0 array). After this, windows would no longer restart, shutdown etc. So, there is definitely something wrong with either the AMD raid drivers (this is what I assume to be the problem), or with the ASRock x399 Professional gaming motherboard.

I was able to get the standalone installation to restart, shutdown, sleep, by installing the Samsung driver and updating the correct device to this driver (raid bottom I believe).

Any advice or info on this would be appreciated.

Thanks,

B.

Edited by jbmerrill - 22 Oct 2018 at 11:54pm]]> Thu, 18 Oct 2018 23:04:13 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=57114&title=win-10-wont-restart-shutdown-or-sleep#57114 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Hi,Yes, I did a powercfg /h off,...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56926&title=win-10-wont-restart-shutdown-or-sleep#56926 Author: jbmerrill
Subject: 9633
Posted: 12 Oct 2018 at 9:08pm

Hi,

Yes, I did a powercfg /h off, but forgot to do a powercfg /a to verify. I also tried setting pcie promontory and pciex16 to gen2 followed by gen1, and neither of these helped. I did confirm that fast-startup was off, and hybrid sleep was disabled since hibernation was off. I got another reply from AMD stating that I still needed to test nvme raid on motherboard, without the ultra quad, but I don't know how I am going to do this since my nvme drives are sandwiched in the ultra quad with thermal pads. I will have to purchase two new nvme drives to be able to test according to their requirements. I am at work right now, and just lost my remote connection to my computer, so I can't do anything with it until I get home this afternoon.

Also, I am thinking of purchasing two WDC black nvme ssds (250gb) to test onboard nvme raid0, and am wondering if it would work to run those in addition to my SS 960 Pro (512gb) as a three drive raid0 array. Would the slight performance differences be a drawback for the 960 pro? Would I be able to use the leftover 250gb on the 960 pro as non-raid?


Thanks much for your reply, and I welcome any other suggestions.

Bryan

Edited by jbmerrill - 12 Oct 2018 at 10:14pm]]> Fri, 12 Oct 2018 21:08:03 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56926&title=win-10-wont-restart-shutdown-or-sleep#56926 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Perhaps these are too obvious,...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56905&title=win-10-wont-restart-shutdown-or-sleep#56905 Author: Squidder
Subject: 9633
Posted: 12 Oct 2018 at 5:02am

Perhaps these are too obvious, but 2 ideas:

1) Have you verified with "powercfg /a" that hybrid sleep and fast startup are really disabled?

When I was troubleshooting a problem I had it turned out that even though both of these options were turned off in windows, when I ran powercfg it still reported them as on. I had to force disable hibernation as well (although it was already off, in my case) in order for hybrid sleep and fast startup to finally be truly disabled.

2) Have you disabled PCIe power management in the advanced power options?
]]> Fri, 12 Oct 2018 05:02:18 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56905&title=win-10-wont-restart-shutdown-or-sleep#56905 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Hello,It has been awhile, but...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56880&title=win-10-wont-restart-shutdown-or-sleep#56880 Author: jbmerrill
Subject: 9633
Posted: 10 Oct 2018 at 9:34pm

Hello,

It has been awhile, but I am now concentrating on this problem again. AMD wants me to test onboard nvme raid without the Ultra Quad, but this is a problem because my nvme ssds are installed in the Ultra Quad with some thermal adhesive strips sandwiching them in the adapter. I need to purchase a couple of additional nvme ssds to be able to test it according to their wishes.

Has anyone installed an O.S. on the Ultra Quad with 4xnvme ssds in raid(0) and successfully been able to restart, shutdown, and/or sleep the O.S.?

I would be very grateful for some additional advice.

Thanks,

B.]]> Wed, 10 Oct 2018 21:34:37 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56880&title=win-10-wont-restart-shutdown-or-sleep#56880 <![CDATA[Win 10 Won't restart, shutdown, or sleep : ok mate didnt know if it had a...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56008&title=win-10-wont-restart-shutdown-or-sleep#56008 Author: datonyb
Subject: 9633
Posted: 11 Sep 2018 at 4:03am

ok mate didnt know if it had a missing step
]]> Tue, 11 Sep 2018 04:03:48 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56008&title=win-10-wont-restart-shutdown-or-sleep#56008 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Hi, I have watched this video...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56006&title=win-10-wont-restart-shutdown-or-sleep#56006 Author: jbmerrill
Subject: 9633
Posted: 11 Sep 2018 at 2:44am

Hi, I have watched this video before, and the confusing part is getting the lanes routed to the correct CPU die as I understand it (it needs to be divided between the Ultra Quad and the Motherboard m.2 slots), otherwise, the throughput will not be optimal. Also, I am very familiar with loading the drivers (3-part procedure) and creating a Raid 0 array, but after Windows is installed, the restart, shutdown, and sleep functions do not work. I will continue to research and experiment.

Thanks,

B.]]> Tue, 11 Sep 2018 02:44:49 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56006&title=win-10-wont-restart-shutdown-or-sleep#56006 <![CDATA[Win 10 Won't restart, shutdown, or sleep : hot off the presswell its old...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56002&title=win-10-wont-restart-shutdown-or-sleep#56002 Author: datonyb
Subject: 9633
Posted: 11 Sep 2018 at 2:06am

hot off the press

well its old but ...............

has a bit of a guide/walkthrough for ...............tr4 quad bootable raid Big smile

it seems theres a shed load of drivers to install in a specific order BEFORE installing windows

it might shed some light on your issue ?

https://www.youtube.com/watch?v=lzzavO5a4OQ

if you can get over linus whiney voice, and watch past the failed attempts with intel based board
]]> Tue, 11 Sep 2018 02:06:01 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=56002&title=win-10-wont-restart-shutdown-or-sleep#56002 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Hi,Yes, I thought it should...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55980&title=win-10-wont-restart-shutdown-or-sleep#55980 Author: jbmerrill
Subject: 9633
Posted: 10 Sep 2018 at 8:44am

Hi,
 
Yes, I thought it should be ACPI related, but I have disabled Windows fast-startup and hibernation, including hybrid sleep, and have ensured I have latest AMD chipset and RAID drivers, and updated my UEFI to L3.23B after going back as far as P2.0.  I still have this problem though, as does someone else I know of with same motherboard and Ultra Quad.
 
I welcome any advice as this definitely seems to be related to the Ultra Quad RAID array (or AMD RAID drivers).
 
Thanks,
 
Bryan
]]> Mon, 10 Sep 2018 08:44:02 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55980&title=win-10-wont-restart-shutdown-or-sleep#55980 <![CDATA[Win 10 Won't restart, shutdown, or sleep : it should be acpi relatedeither...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55948&title=win-10-wont-restart-shutdown-or-sleep#55948 Author: kerberos_20
Subject: 9633
Posted: 09 Sep 2018 at 4:44pm

it should be acpi related
either bios or windows drivers can affect sleep/power off/reboot
can u try to disable fast startup (windows), hybernation
]]> Sun, 09 Sep 2018 16:44:54 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55948&title=win-10-wont-restart-shutdown-or-sleep#55948 <![CDATA[Win 10 Won't restart, shutdown, or sleep : Same problem with Windows 8.1...]]> https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55944&title=win-10-wont-restart-shutdown-or-sleep#55944 Author: jbmerrill
Subject: 9633
Posted: 09 Sep 2018 at 2:04pm

Same problem with Windows 8.1 Pro x64.  Posted a message on Wendell's Level 1 Tech forum.  Hope to get some help.

Edited by jbmerrill - 09 Sep 2018 at 2:27pm]]> Sun, 09 Sep 2018 14:04:23 +0000 https://forum.asrock.com/forum_posts.asp?TID=9633&PID=55944&title=win-10-wont-restart-shutdown-or-sleep#55944