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Bios no detecting Dual-channel memory
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pedre View Drop Down
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Joined: 05 May 2017
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote pedre Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2017 at 6:26am
Well first of all i dont have bios debug code so I could not check if it had any error.

Btw I did the module testing, first I tried both modules on A2 slot, both worked as expected and had no problems. then i tried on the slot B2 and had no POST, tried putting it back to A2 and still no POST.  It just got bricked?

Edit: Nvm it was bad connected, its working again but still have the memory problem. So I guess its the slot B2 that its broken, I think I may contact the retailer ASAP.


Edited by pedre - 05 May 2017 at 6:36am
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MisterJ View Drop Down
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Points: 1097 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2017 at 5:40am
pedre, if berner turns out to be correct, please report this to ASRock support.  What is your onboard hex display showing?  I can find little information on this (please ask support), but here is a link to some codes.  I could not find out what a "Good" POST code is (and no machine).  Perhaps POST is reporting the memory errors (many) but booting anyway so you can have a running machine.  I suggest you test your memory first as berner recommended.  Enjoy-really this is the fun part-, John.
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pedre View Drop Down
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Originally posted by MisterJ MisterJ wrote:

Really interesting, pedre.  On the system I am using (non Ryzen), I show Hardware reserved: 113 MB.  I am not familiar with your processor.  Does it have an APU (built in graphics processor)?   I see you are running the memory at 2400 MHz.  Do you have a XMP active?  What BIOS are you running?  Don't know it will help, but consider updating your BIOS.  I assume you are under 64 bit W10.  Hopefully someone will comment on the discrepancy between BIOS and CPU-Z.  I also suggest you send an e-mail to ASRock.  Enjoy and good luck, John.

No this is just the CPU no graphics integrated, also it seems to have a xmp profile active but its set to auto in bios settings so I can't disable it. i tryed updating to lastest bios (v. 2.50). 

Thanks for help MisterJ.
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MisterJ View Drop Down
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Really interesting, pedre.  On the system I am using (non Ryzen), I show Hardware reserved: 113 MB.  I am not familiar with your processor.  Does it have an APU (built in graphics processor)?   I see you are running the memory at 2400 MHz.  Do you have a XMP active?  What BIOS are you running?  Don't know it will help, but consider updating your BIOS.  I assume you are under 64 bit W10.  Hopefully someone will comment on the discrepancy between BIOS and CPU-Z.  I also suggest you send an e-mail to ASRock.  Enjoy and good luck, John.
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berner View Drop Down
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The exact same thing happend to me. 
Turned out one stick was faulty but still showed up in the bios and CPU Z. 
It also showed 8gb reserved for hardware. 
I'm pretty sure if you try your ram sticks one at the time you will find that one works fine and the other won't even go to the BIOS.


Edited by berner - 05 May 2017 at 5:15am
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pedre View Drop Down
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Originally posted by MisterJ MisterJ wrote:

wardog, the screenshot shows two 8GB sticks.  The link shows BLE2K8G4D26AFEA (2x8GB) which is not on the Qualified list.  Can this be the problem?
pedre, have you run CPU-Z to see what it says?
Enjoy, John.




CPU-Z seems to detect it well, but look how it looks on windows task manager (sorry its in spanish)



basically 8 Gb reserved for hardware i dont know why

Edit: About the ram compatibiliy the list shows compatbility with BLE4G4D26AFEA.8FAD modules which are exacly the same than mines but 4Gb



Edited by pedre - 05 May 2017 at 5:16am
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MisterJ View Drop Down
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wardog, the screenshot shows two 8GB sticks.  The link shows BLE2K8G4D26AFEA (2x8GB) which is not on the Qualified list.  Can this be the problem?
pedre, have you run CPU-Z to see what it says?
Enjoy, John.
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pedre View Drop Down
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Originally posted by wardog wardog wrote:

Your memory. Can I guess and say it's 2 16GB(2x8GB) Kits, and not a matched 32GB (4x8GB Kit?

I checked RAM compatibility and should work fine with my asrock fatality ab350 k4
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Your memory. Can I guess and say it's 2 16GB(2x8GB) Kits, and not a matched 32GB (4x8GB Kit?
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pedre View Drop Down
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote pedre Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2017 at 3:47am
Originally posted by MisterJ MisterJ wrote:

pedre, my system is not running right now, so I cannot look in my BIOS.  There is a setting to disable Dual Channel.  Try looking for that, or go to the Exit page and click "Load UEFI defaults", also F9.
Enjoy, John.

Thanks for the fast answer, I tryed to find something like the option you say but I couldn't find it. I will try the uefi defaults and will report if it works.

Edit: I just tryed it, but not worked at all :( . Do you think it could be some kind of manufacturing defect?


Edited by pedre - 05 May 2017 at 3:53am
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