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RGB Utility issues and workaround |
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Xaltar 
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Joined: 16 May 2015 Location: Europe Status: Offline Points: 22688 |
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 Posted: 14 Apr 2022 at 4:40pm |
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Guys, you will need to contact ASRock Tech Support:
http://event.asrock.tsd.com/ They should be able to help you out. This is an issue with the Polychrome software so there isn't much we can do to help on the forums, unless someone has figured out a way around it. In which case please feel free to share. |
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Tengu13
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Joined: 13 Apr 2022 Status: Offline Points: 50 |
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Posted: 14 Apr 2022 at 3:11pm |
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Hello dudes, i've same problem
Motherboard: H570M Pro4 Led strip: ws2812 - 60 leds on strip Works only 1 led white, sometimes secon led green, i think its powered on by noises. wicpflashadsbv2.exe /file=nu51_3.04 But have error: Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode fail. next i see mistake in .ini file: Where is no my motherboard in this ini file. wicpflashadsbv2.ini |
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AirArt
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Joined: 27 Jan 2022 Status: Offline Points: 15 |
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Posted: 27 Jan 2022 at 7:48pm |
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Hi!
My Windows 11 reports an error at unidentified USB Device on Port 13 (where RGB IC happen to reside) and some Microsoft compliant ACPI controller. When I try to use ASRock Polychrome RGB in BIOS it says no firmware is identified, contact support. I have downloaded both 2.0.109 and 2.0.114b RGB Polychrome apps, both quit with 0xfff0 error. The firmware update doesn't work either. Any ideas? |
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Flamz
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Joined: 29 Jun 2021 Status: Offline Points: 15 |
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Posted: 29 Jun 2021 at 5:50am |
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Incase anyone comes looking for a solution in 2021 here it is. I made this reply for all you guys so you don't have to go looking for hours as I did.
I ordered a prebuilt PC from CyberPowerPC and the ASROCK b550 Am Gaming Motherboard drivers/utilities will not be found anywhere on the internet as it is a custom build for the CYBERPOWERPC brand. So ASRGBLED software was not working for me. Got an error that wouldn't let me open it. I have a AMD version so make sure you go to the CYBERPOWERPC website and find the archive that stores the latest drivers. It's the most sketchy website but I talked to Tech Support and they confirmed it is legit. Here is the direct link for my motherboard(ASROCK B550AM GAMING): http://www.cyberpowerinc.com/drivers/?dir=Motherboards/MB-478-101%20B550AM%20GAMING/Driver . Anyways, based on your motherboard, download the specific ASRGBLED software they have listed. And follow the same steps as the original poster outlined. The nu51_### file will be different for everyone based on the BIOS and motherboard so go and find yours. Just follow the same steps and it works. Restart the PC a couple of times after to make sure it works. For anyone still stuck, uninstall your original ASRGBLED software and install the latest one before following the steps of the original post. If it still doesn't work, make sure your addressable RGB pin is connected properly. Mine was loose so the original fix didn't work for me as the PC didn't recognize any of the fans plugged in. Resolve hardware issue before doing the software fix. Keep uninstalling and installing until it works. Its a bit annoying but it works for me now. I spent the entire day to figure out a fix for this issue. Hope this saves you the time. Feel free to email me if you need more help. |
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DimazDimo
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Joined: 25 Mar 2021 Location: Indonesia Status: Offline Points: 15 |
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Posted: 25 Mar 2021 at 8:46pm |
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Hello Guys
my problem now after i updated polychrome to v2.0.99 and razer synapse 3.6.331.31613, everytime i want to edit Asrock Part, its nothing happen n turn off 1. Polychrome RGB can edit onboard rgb, 2. i tried re-flash it, re-install both apps, and finaly i reset my windows 3 times , i tried install razer synapse and polychrome 2.0.61 (from cd), i installed Polychrome 2.0.93 (my last polychrome before update to 2.0.99), and i installed 2.0.96.. and still nothing change. 3. my curious, everytime i edited add effect and color and save, nothing happen and the light turnoff, when i reopen my synapse, the Asrock Part i choose any effect and color before, its always turn like that, the COLOR part turn invisible (No Color). i think there is something problem with coding or anything. it can't response to synapse.. now i feel hopeless and disappointed, because i tried everything i know from web, forum and youtube, nothing happen.. |
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Sergentpm
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Joined: 11 Feb 2021 Location: Canada Status: Offline Points: 8 |
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Posted: 14 Feb 2021 at 7:50pm |
Do you bios is up-to-date? |
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svista
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Joined: 11 Feb 2021 Status: Offline Points: 4 |
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Posted: 14 Feb 2021 at 7:28pm |
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OK thanks but it still doesnt work when I ran the commant it inicialize it but then it repeats something 10 times and then it says ICP fail and yes I run it as administrator.
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Sergentpm
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Joined: 11 Feb 2021 Location: Canada Status: Offline Points: 8 |
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Posted: 12 Feb 2021 at 7:09pm |
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File #12 nu51_3.04
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svista
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Joined: 11 Feb 2021 Status: Offline Points: 4 |
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Posted: 12 Feb 2021 at 5:48pm |
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It still dont show me the nuber
look at this https://ctrlv.cz/Hztp its my command prompt |
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Sergentpm
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Joined: 11 Feb 2021 Location: Canada Status: Offline Points: 8 |
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Posted: 12 Feb 2021 at 4:17pm |
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Just tap "dir" command it will show you files names. Use the command wicpflashadsbv2.exe /file=nu51_3.xx
Open your command prompt as administrator |
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svista wrote: