RGB Utility issues and workaround

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H0PE

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Posted: 21 Nov 2023 at 3:20am

ahh yes, event viewer error:

Faulting application name: AsrPolychromeRGB.exe, version: 2.0.157.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000101
Faulting process id: 0x0x186C
Faulting application start time: 0x0x1DA1BE5233036A6
Faulting application path: C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin\AsrPolychromeRGB.exe
Faulting module path: unknown
Report Id: 4f7083c5-e256-496a-85b1-d6b803ece648
Faulting package full name:
Faulting package-relative application ID:

H0PE

H0PE

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Posted: 21 Nov 2023 at 3:17am

latest update for synapse broke poly rgb for me :(

Was working fine, and synching with razer synapse. But not anymore.

I had a full update for some reason on the razer synapse modules. Then after now poly won't stay open on startup and even if I start manually it doesn't stick anymore.

Ohh btw it was working for me even with the error message saying synapse isn't running, but it was in fact working fine and changing colors and whatnot how I programmed via razer synapse.

H0PE

OWWO

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Posted: 16 Nov 2023 at 1:20am

I found a solution

1. Take your Asrock MOBO out from the case
2. tak e a hammer
3. hit it many times
4. forget ASROCK, buy more reliable products from ASUS, Gigabyte etc.

Akasha

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Posted: 07 Aug 2023 at 1:36am

!SOLUTION! !SOLUTION! !SOLUTION!
When downloading ASRock Polychrome RGB app on asrock.com website, change the field to where you choose OS version (ex: Windows 10, Windows 11) to "BETA AREA". Then will show up other version of this app (as beta), today shows "ASRock Polychrome RGB ver:2.0.136" as beta. The current version is ASRock Polychrome RGB ver:2.0.109.

After uninstalling the previous version, restart PC, and installing this Beta one, works just fine, except that I cant select individually the own components of my Steel Legend b450m. But this was already buggy before any way.

I am suspecting that this problemas is not a "version problem", but a problem in how the "WriteFW.bat & wICPFLASHADSBv2.exe" works on "RESET" the pre-installed firmware. I'm guessing that the action of RESET the firmware is not really doing that WHEN it founds the same version installed in BIOS, and it gives you a lot of other errors because it didn't fix itself. So, uninstall and reinstall that same version didn't really change nor update the installed firmware in bios. This clue came to me when another guy here say that he installs a previous version and it fix it, just like me with a different version, a beta version. If this problem happens again, I will do that, install a different version and try it, if this fix the problem, that means that the developer's team of ASRock should be drinking more coffee at work... that's a newbie's mistake.

I hope that fix the problem to you guys.

Any doubt, you can find me online on twitch.tv/tioakasha (probably I will be talking in portuguese, but just chat in english that I talk to you in english too lol!)

Bye!

Web Developer & Designer | Freelancer as Design Ninja | Streamer at twitch.tv/tioakasha | Bnei Noach

CerysLucero View Drop Down

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Posted: 17 May 2023 at 10:08pm

Thanks for sharing.

yashed

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Posted: 26 Dec 2022 at 1:02pm

my thing doesnt work when i flash it instead it says this Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode fail.

Mythx

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Posted: 22 May 2022 at 8:32pm

Hi. Having issues ram rgb on z690 extreme /w xpg d60g spectrix ram. only 1 ram lights up. a2 lights up but b2 stays off. Changing style doesn't fix. Ram on startup both ram work in rainbow defaulted because there's no ram settings in bios polychrome.

Xaltar

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Posted: 14 Apr 2022 at 4:40pm

Guys, you will need to contact ASRock Tech Support:

http://event.asrock.tsd.com/

They should be able to help you out. This is an issue with the Polychrome software
so there isn't much we can do to help on the forums, unless someone has figured
out a way around it. In which case please feel free to share.

Tengu13

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Posted: 14 Apr 2022 at 3:11pm

Hello dudes, i've same problem
Motherboard: H570M Pro4
Led strip: ws2812 - 60 leds on strip

Works only 1 led white, sometimes secon led green, i think its powered on by noises.

wicpflashadsbv2.exe /file=nu51_3.04

But have error:

Enter ICP mode.
Company ID: 0x000000FF, Device ID: 0x00FF00FF
Enter ICP mode fail.

next i see mistake in .ini file:
Where is no my motherboard in this ini file.
wicpflashadsbv2.ini

AirArt

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Posted: 27 Jan 2022 at 7:48pm

Hi!
My Windows 11 reports an error at unidentified USB Device on Port 13 (where RGB IC happen to reside) and some Microsoft compliant ACPI controller. When I try to use ASRock Polychrome RGB in BIOS it says no firmware is identified, contact support.
I have downloaded both 2.0.109 and 2.0.114b RGB Polychrome apps, both quit with 0xfff0 error. The firmware update doesn't work either.
Any ideas?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
H0PE Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14 Nov 2023 Location: Hungary Status: Offline Points: 270	Post Options Post Reply Quote H0PE Report Post Thanks(0) Quote Reply Posted: 21 Nov 2023 at 3:20am
	ahh yes, event viewer error: Faulting application name: AsrPolychromeRGB.exe, version: 2.0.157.0, time stamp: 0x00000000 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000101 Faulting process id: 0x0x186C Faulting application start time: 0x0x1DA1BE5233036A6 Faulting application path: C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin\AsrPolychromeRGB.exe Faulting module path: unknown Report Id: 4f7083c5-e256-496a-85b1-d6b803ece648 Faulting package full name: Faulting package-relative application ID:
	H0PE

H0PE Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14 Nov 2023 Location: Hungary Status: Offline Points: 270	Post Options Post Reply Quote H0PE Report Post Thanks(0) Quote Reply Posted: 21 Nov 2023 at 3:17am
	latest update for synapse broke poly rgb for me :( Was working fine, and synching with razer synapse. But not anymore. I had a full update for some reason on the razer synapse modules. Then after now poly won't stay open on startup and even if I start manually it doesn't stick anymore. Ohh btw it was working for me even with the error message saying synapse isn't running, but it was in fact working fine and changing colors and whatnot how I programmed via razer synapse.
	H0PE

OWWO Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Oct 2023 Status: Offline Points: 35	Post Options Post Reply Quote OWWO Report Post Thanks(0) Quote Reply Posted: 16 Nov 2023 at 1:20am
	I found a solution 1. Take your Asrock MOBO out from the case 2. tak e a hammer 3. hit it many times 4. forget ASROCK, buy more reliable products from ASUS, Gigabyte etc.

Akasha Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Aug 2023 Location: Brazil Status: Offline Points: 15	Post Options Post Reply Quote Akasha Report Post Thanks(0) Quote Reply Posted: 07 Aug 2023 at 1:36am
	!SOLUTION! !SOLUTION! !SOLUTION! When downloading ASRock Polychrome RGB app on asrock.com website, change the field to where you choose OS version (ex: Windows 10, Windows 11) to "BETA AREA". Then will show up other version of this app (as beta), today shows "ASRock Polychrome RGB ver:2.0.136" as beta. The current version is ASRock Polychrome RGB ver:2.0.109. After uninstalling the previous version, restart PC, and installing this Beta one, works just fine, except that I cant select individually the own components of my Steel Legend b450m. But this was already buggy before any way. I am suspecting that this problemas is not a "version problem", but a problem in how the "WriteFW.bat & wICPFLASHADSBv2.exe" works on "RESET" the pre-installed firmware. I'm guessing that the action of RESET the firmware is not really doing that WHEN it founds the same version installed in BIOS, and it gives you a lot of other errors because it didn't fix itself. So, uninstall and reinstall that same version didn't really change nor update the installed firmware in bios. This clue came to me when another guy here say that he installs a previous version and it fix it, just like me with a different version, a beta version. If this problem happens again, I will do that, install a different version and try it, if this fix the problem, that means that the developer's team of ASRock should be drinking more coffee at work... that's a newbie's mistake. I hope that fix the problem to you guys. Any doubt, you can find me online on twitch.tv/tioakasha (probably I will be talking in portuguese, but just chat in english that I talk to you in english too lol!) Bye!
	Web Developer & Designer \| Freelancer as Design Ninja \| Streamer at twitch.tv/tioakasha \| Bnei Noach

CerysLucero Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 May 2023 Status: Offline Points: 30	Post Options Post Reply Quote CerysLucero Report Post Thanks(0) Quote Reply Posted: 17 May 2023 at 10:08pm
	Thanks for sharing.

yashed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Dec 2022 Location: USA Status: Offline Points: 15	Post Options Post Reply Quote yashed Report Post Thanks(0) Quote Reply Posted: 26 Dec 2022 at 1:02pm
	my thing doesnt work when i flash it instead it says this Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode fail.

Mythx Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 May 2022 Status: Offline Points: 15	Post Options Post Reply Quote Mythx Report Post Thanks(0) Quote Reply Posted: 22 May 2022 at 8:32pm
	Hi. Having issues ram rgb on z690 extreme /w xpg d60g spectrix ram. only 1 ram lights up. a2 lights up but b2 stays off. Changing style doesn't fix. Ram on startup both ram work in rainbow defaulted because there's no ram settings in bios polychrome.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25903	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 14 Apr 2022 at 4:40pm
	Guys, you will need to contact ASRock Tech Support: http://event.asrock.tsd.com/ They should be able to help you out. This is an issue with the Polychrome software so there isn't much we can do to help on the forums, unless someone has figured out a way around it. In which case please feel free to share.


Tengu13 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Apr 2022 Status: Offline Points: 50	Post Options Post Reply Quote Tengu13 Report Post Thanks(0) Quote Reply Posted: 14 Apr 2022 at 3:11pm
	Hello dudes, i've same problem Motherboard: H570M Pro4 Led strip: ws2812 - 60 leds on strip Works only 1 led white, sometimes secon led green, i think its powered on by noises. wicpflashadsbv2.exe /file=nu51_3.04 But have error: Enter ICP mode. Company ID: 0x000000FF, Device ID: 0x00FF00FF Enter ICP mode fail. next i see mistake in .ini file: Where is no my motherboard in this ini file. wicpflashadsbv2.ini

AirArt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jan 2022 Status: Offline Points: 15	Post Options Post Reply Quote AirArt Report Post Thanks(0) Quote Reply Posted: 27 Jan 2022 at 7:48pm
	Hi! My Windows 11 reports an error at unidentified USB Device on Port 13 (where RGB IC happen to reside) and some Microsoft compliant ACPI controller. When I try to use ASRock Polychrome RGB in BIOS it says no firmware is identified, contact support. I have downloaded both 2.0.109 and 2.0.114b RGB Polychrome apps, both quit with 0xfff0 error. The firmware update doesn't work either. Any ideas?