Keyboard and Mouse don't work in UEFI

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   Um, not to call you out but you cannot flash their BIOS without access to... the existing BIOS.  So if your keyboard and mouse didn't work, what process did you follow to update it?  Just asking because Asrock support pretty much gave up on this issue with me.

I have a ASRock Z390M-ITX/ac MB and it's incompatible with powered USB hubs!  

With Asrock you have to find every flaw yourself. Then there is little or no hope of getting a fix.  I was a supporter, but they'll never have my business again.

But seriously, I'm super curious how you updated the BIOS when your keyboard and mouse didn't work in UEFI.  Since Asrock refuses to support me unless I'm on the latest... which I cannot physically install... I'd get a chance to watch them fumble around like lost squirrels some more at least.  :  )  

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mbarnickle Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Nov 2021 Status: Offline Points: 15	Post Options Post Reply Quote mbarnickle Report Post Thanks(0) Quote Reply Topic: Keyboard and Mouse don't work in UEFI Posted: 03 Nov 2021 at 6:00am
	Um, not to call you out but you cannot flash their BIOS without access to... the existing BIOS. So if your keyboard and mouse didn't work, what process did you follow to update it? Just asking because Asrock support pretty much gave up on this issue with me. I have a ASRock Z390M-ITX/ac MB and it's incompatible with powered USB hubs! With Asrock you have to find every flaw yourself. Then there is little or no hope of getting a fix. I was a supporter, but they'll never have my business again. But seriously, I'm super curious how you updated the BIOS when your keyboard and mouse didn't work in UEFI. Since Asrock refuses to support me unless I'm on the latest... which I cannot physically install... I'd get a chance to watch them fumble around like lost squirrels some more at least. : )

anthonyleo Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jun 2020 Status: Offline Points: 1	Post Options Post Reply Quote anthonyleo Report Post Thanks(0) Quote Reply Posted: 07 Jun 2020 at 11:39pm
	I had the same trouble and I solved it. For anyone, who couldn't find the solution: just UPDATE YOUR BIOS. It worked for me. 1. just google: [Board name] + Bios update 2. read the instruction carefully before update. Good luck!

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 14 Jun 2019 at 10:25am
	i already answered why corsair has a bios mode depending on which model you need to press it so that the keyboard works in bios some models its a switch under the keyboard since you didnt say with corsair keyboard


Kylan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 May 2019 Status: Offline Points: 6	Post Options Post Reply Quote Kylan Report Post Thanks(0) Quote Reply Posted: 14 Jun 2019 at 9:22am
	So I was able to finally use the UEFI Pressing F2 goes to the UEFI, but the cursor won't move and the keyboard does nothing. However pressing F11 to get to the boot menu worked! So from the boot menu I pressed "Enter Setup" to get the UEFI and it was working with both the mouse and the keyboard. No idea why this workaround is necessary, but it works, so I'm not complaining.

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 31 May 2019 at 2:04pm
	corsair are weird keyboards you need to hit some combination of keys for it to run a bios mode or a bios polling mode


Kylan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 May 2019 Status: Offline Points: 6	Post Options Post Reply Quote Kylan Report Post Thanks(0) Quote Reply Posted: 30 May 2019 at 2:33am
	I don't even own a PS2 mouse or keyboard But I guess I can buy one just to test this. I mean, honestly, this is terrible. It's never worked, by the way. I remember trying it shortly after I built this PC and I could never do anything in the UEFI.

paologab Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2018 Location: Milan Status: Offline Points: 112	Post Options Post Reply Quote paologab Report Post Thanks(0) Quote Reply Posted: 30 May 2019 at 12:41am
	Forgot to say that in case usb doesn't work they suggested to use a ps/2 mouse & keyboard
	AMD Ryzen 7 2700X w/Wraith prism x470 Taichi bios 3.50 16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC) M.2 970 EVO, SATA SSD, 2 SATA HDD AMD Radeon RX 580 8G OC Linux Kernel 5.4 Manjaro Stable XFCE

paologab Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2018 Location: Milan Status: Offline Points: 112	Post Options Post Reply Quote paologab Report Post Thanks(0) Quote Reply Posted: 30 May 2019 at 12:38am
	Months ago, when I built thw pc, I saw that usb mouse and keyboards couldn't work. It is a new behavior? I mean, before it used to work and now it doesn't work no more? In this case, apart from trying each usb port, I've no clue. So wait for someone more experienced. Other ways may be your bios needs to be updated. But in this case read carefully the info on new bioses and the problem arose so far.
	AMD Ryzen 7 2700X w/Wraith prism x470 Taichi bios 3.50 16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC) M.2 970 EVO, SATA SSD, 2 SATA HDD AMD Radeon RX 580 8G OC Linux Kernel 5.4 Manjaro Stable XFCE

Kylan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 May 2019 Status: Offline Points: 6	Post Options Post Reply Quote Kylan Report Post Thanks(0) Quote Reply Posted: 30 May 2019 at 12:10am
	They're both USB. I also tried different USB ports and there's no difference. :(

paologab Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Nov 2018 Location: Milan Status: Offline Points: 112	Post Options Post Reply Quote paologab Report Post Thanks(0) Quote Reply Posted: 29 May 2019 at 4:28pm
	If the mouse is usb it should work. If it's ps/2 there is a bios setting to disable it, my be this is the problem
	AMD Ryzen 7 2700X w/Wraith prism x470 Taichi bios 3.50 16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC) M.2 970 EVO, SATA SSD, 2 SATA HDD AMD Radeon RX 580 8G OC Linux Kernel 5.4 Manjaro Stable XFCE