A-tuning utility RAM voltage issue.

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   This is a community forum, not a Tech Support channel. If you need a response 
from tech support you need to submit a support ticket to ASRock:

https://event.asrock.com/tsd.asp

ASRock_TSD does post here on occasion but they do not read every post. Given 
that this is a community forum it is very refreshing to see that ASRock Tech Support actually check in here. 

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Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22688	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 13 Sep 2019 at 1:49am
	This is a community forum, not a Tech Support channel. If you need a response from tech support you need to submit a support ticket to ASRock: https://event.asrock.com/tsd.asp ASRock_TSD does post here on occasion but they do not read every post. Given that this is a community forum it is very refreshing to see that ASRock Tech Support actually check in here.


Botvinnik Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Apr 2017 Status: Offline Points: 37	Post Options Post Reply Quote Botvinnik Report Post Thanks(0) Quote Reply Posted: 13 Sep 2019 at 10:25am
	I send ticket 2 MONTHS ago but didn't get even a single RESPONSE. Now I just send PM to ASRock_TSD and waiting to see if he will reply to me ot not.

Botvinnik Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Apr 2017 Status: Offline Points: 37	Post Options Post Reply Quote Botvinnik Report Post Thanks(0) Quote Reply Posted: 16 Sep 2019 at 7:45pm
	Still no reply.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 17 Sep 2019 at 10:52am
	Dear Botvinnik, Thank you for choosing ASRock and contacting us. Regarding your case, we will test at our lab. Could you help to provide your detail system configuration for us to clarify? 1. CPU: 2. BIOS version: 3. RAM: 4. GPU: 5. PSU: 6. OS: 7. A-Tuning version: Thank you! Yours truly, ASRock TSD

Botvinnik Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Apr 2017 Status: Offline Points: 37	Post Options Post Reply Quote Botvinnik Report Post Thanks(0) Quote Reply Posted: 17 Sep 2019 at 1:18pm
	Finally got reply from ASRock after 2.5 months... i7-8700K VCCSA 1.15V skyrocket to 1.7V by A-Tuning was early BIOS (can't remember exact BIOS). CPU killed and motherboard severely injure BIOS P4.00 2x8GB Hynix AFR OEM RAM 2133Mhz EVGA GTX 1080 Ti FTW3 Corsair HX 750W Windows 10 Enterprise LTSB 2016 x64 A-Tuning 3.0.184 only version for Z370 Taichi.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 18 Sep 2019 at 8:34pm
	Dear Botvinnik, Thank you for the feedback and making us aware of your experience. We have test at our lab with the similar configuration, but we cannot duplicate the same symptom. After restarting the system, the A-Tuning utility shows the correct voltage. We will keep testing for this case. Thank you! Yours truly, ASRock TSD

Botvinnik Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Apr 2017 Status: Offline Points: 37	Post Options Post Reply Quote Botvinnik Report Post Thanks(0) Quote Reply Posted: 19 Sep 2019 at 12:23am
	Keep testing. The empty voltage reading issue is occasionally-rarely happen. Also did you try adjusting any voltage by A-Tuning ? There is a small chance that it will apply WAYYYY higher voltage than you set. The 2 German thread that I send to you in PM and original poster of this thread also confirm this issue.

Evgeniy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Nov 2020 Status: Offline Points: 1	Post Options Post Reply Quote Evgeniy Report Post Thanks(0) Quote Reply Posted: 29 Nov 2020 at 1:02am
	I also have a problem with A-tuning. After installing it on my pc on the same day, it disconnected and no longer works. My processor core i9-7900xe no longer works on my motherboard or other motherboard.I am very disappointed that my work stopped due to the mistakes of the company Asrock and I suffered great losses because of this.