A320 M Pro4 Ultra M.2 slot only working at x2

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   I recently purchased an ADATA Gammix S11 Pro SSD and installed it to the ultra M.2 slot in my Asrock A320 M Pro. I have a Ryzen 2600 (I.E not an APU) and windows 10 Pro. The specifications clearly say the ultra M.2 slot should be running at x4, but all diagnostic software say the SSD is running at only x2. Benchmarks are about half what they should be, naturally.

I have installed the latest All in 1 drivers and updated the UEFI to 6.0. No joy.

Please advise.

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AbyssalManta Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Dec 2019 Status: Offline Points: 6	Post Options Post Reply Quote AbyssalManta Report Post Thanks(0) Quote Reply Topic: A320 M Pro4 Ultra M.2 slot only working at x2 Posted: 10 Dec 2019 at 7:45am
	I recently purchased an ADATA Gammix S11 Pro SSD and installed it to the ultra M.2 slot in my Asrock A320 M Pro. I have a Ryzen 2600 (I.E not an APU) and windows 10 Pro. The specifications clearly say the ultra M.2 slot should be running at x4, but all diagnostic software say the SSD is running at only x2. Benchmarks are about half what they should be, naturally. I have installed the latest All in 1 drivers and updated the UEFI to 6.0. No joy. Please advise.

AbyssalManta Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Dec 2019 Status: Offline Points: 6	Post Options Post Reply Quote AbyssalManta Report Post Thanks(0) Quote Reply Posted: 10 Dec 2019 at 7:51am
	I will also say I was not able to update the firmware on the SSD because their utility that supposedly would let me do that instead sends me to an online product catalog with no firmware in sight. Googling doesn't yield a thing either. sigh

AbyssalManta Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Dec 2019 Status: Offline Points: 6	Post Options Post Reply Quote AbyssalManta Report Post Thanks(0) Quote Reply Posted: 15 Dec 2019 at 3:41am
	So, no technical support for me?

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 15 Dec 2019 at 4:44am
	Yes, this SSD should be running at x4. Check the connection for the M2 SSD. There could be dirt/dust on the connector. And you can try to load CMOS defaults or better do a CMOS reset and see, if x4 is detected. But i think it is more a connection problem. Another M2 NVME for testing also could be helpfull.
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

AbyssalManta Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Dec 2019 Status: Offline Points: 6	Post Options Post Reply Quote AbyssalManta Report Post Thanks(0) Quote Reply Posted: 16 Dec 2019 at 4:05am
	Uninstalled the Drive, cleaned the slot with an anti-static brush, re-seated it, this time double checking that it was right in the center and slotted all the way. Reset CMOS with the jumper thingy. No changes. I'm just going to accept that I have a slightly crippled system and stop wasting time on this issue. It's not like random reads are even affected by running on 2x, right?