Beebox won't wake from sleep with remote or USB

Xaltar wrote: I am sorry to hear that you are having such a hard time with your Beebox but if the unit was as flawed as you believe these forums would be swarming with complaints. The fact that it is not means that the issue (regarding sleep) is likely tied to a number of variables not present in every configuration.

I disagree with you.
It's always a small minority that takes the time and effort to search for answers on forums like these. The three problems I enumerated are reported and/or confirmed by a significant amount of members overhere.
I have had 3 Beebox N3150 barebones in my office (returned one) and all three are suffering from random BIOS freezes and are unable to recover from Sleep mode. I had elabourate discussions with AsRock Netherlands about the issues but none of their 'solutions' worked. They also told me that BIOS freezes were unknown with the Beebox and they stopped to answer my questions and reports about the elabourate tests I made. I am an IT technician with a lot of experience, I never ever had a freezing BIOS on any system I assembled before!
I kindly asked for a reply but they ignore me now for more than 2 weeks.

I have been mulling your issues over a little since yesterday and had an idea. Did you try removing the CMOS battery from the systems and powering up without them? The reason I ask is that we have seen recently that a weak CMOS battery seems to wreak havok on the UEFI causing all kinds of issues from post problems to BIOS freezing.

Edited by Xaltar - 04 Feb 2016 at 3:18pm

Dear ASRock TSD,
Thank you very much for your reply.

ASRock Netherlands asked me the same questions as you do so I'll repeat my answers.
The memory I used on all three N3150 barebones is 2x2GB Kingston KVR16LS1156/2, very common value RAM that always has been working well on other systems as well. I've built several ASRock N3150 ITX systems with this memory and never had any issues. The N3150 ITX has a lot of similarities with the N3150 Beebox and it works flawlessly.
I also tested with only one module (both memory slots tested) installed and I have been testing with Crucial 4GB 1600 LS CL 11 modules as well.
The harddisk I used are Samsung 850 EVO 250GB mSATA.

The inital BIOS version on all three M3150 was v1.10 and I flashed them to v1.30 if possible. The first Beebox I obtained always froze (using Instant Flash) at the very moment I selected the update file on my USB-stick (FAT32). The BIOS also froze when using Internet Flash, after downloading the file it stuck at 100%. After contacting ASRock and doing all their tests I returned the Beebox and asked to replace it.

I still have random freezes on the other Beeboxes (v1.30), it just happens when I browse the BIOS or select an option. When freezing I can't use the keyboard and mouse anymore, the mouse cursor still moves but I can't select anything. Disconnecting the power or pressing the power button for a few seconds is the only way out.
A friend of mine also has a Beebox N3150 and he also experiences freezes of the BIOS. I have been testing with a Microsoft Wireless keyboard and mouse and also corded USB-keyboards and mice and this is my conclusion: when connecting only a keyboard I could't invoke a freeze but whith a mouse connected I got freezes again. So I have the impression that the BIOS freezes are related to the USB mouse driver used in the BIOS.

Since I knew about this problem with my first Beebox I tested the second one as clean as possible: Straight out of the box I inserted only one SO-Dimm, a corded keyboard and mouse and went into the BIOS (v1.10). I had a freeze when browsing around within a minute or so!

One thing I didn't test is Xaltar's suggestion to remove the CMOS battery or test it's voltage.
All Beeboxes I assemled are running Windows 10 64 bits and it runs stable.
Since I've assembled these Beeboxes for two clients it's a bit difficult to do new tests at once.





Edited by Marc - 04 Feb 2016 at 7:14pm

Hello, I can't seem to enable the hibernation settings in Windows 10. Do you know if there are BIOS settings that need to be configured in order to have access to this feature? I also do not see "hybrid sleep" in the advanced power settings of Windows. Thank you!

@ASRock_TSD: 3 weeks passed by and still no reaction from your side.
I have the strong impression that the reported problems, reported here by many users, don't have high priority for ASRock :-(