Persistent bluetooth dropping out: B450M/AC AM4

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I don?�t mind tinkering but my desktop is barely 3 months old. It?�s still under warranty but I appreciate your point about not wanting to wait around for asrock to fix it.. I use this computer for work so I cannot go for weeks without it. Are you certain that it is a hardware issue at this point?

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sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 11:57am
	ThatEscalatedQuickly.jpg I don?�t mind tinkering but my desktop is barely 3 months old. It?�s still under warranty but I appreciate your point about not wanting to wait around for asrock to fix it.. I use this computer for work so I cannot go for weeks without it. Are you certain that it is a hardware issue at this point?

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 9:33am
	The card is located under the metal bracket where you connect the antenna .. not ideal, but if don't mind tinkering .. you can pull the motherboard out and remove that casing (1 or 2 screws on back of mobo)and see if the card is replaceable ..ie .. not soldered in place. If it is replaceable, simply pick up a new one and install and then reassemble.. I have a bunch of combo cards that I have salvaged off of laptops over the years and they are pretty cheap to get off of ebay or the like .. I don't work for ASRock and my recommendations are not official support in any way shape or form .. but it's what I would do/look at if you are past the warranty period or simply don't want to wait around for a replacement to show up.
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sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 4:42am
	I spoke too soon ... the problem is already back.

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 4:40am
	I tried this just now - windows update did not find any new drivers, but when I did 'scan for hardware changes' in device manager, it ended up installing an older version of the driver from april 2019 (the more recent one is oct 2019). So far it seems to be doing fine (but I never know for sure). To your question about whether it is combined, I think it is ... it's built in to the motherboard and is not a separate PCI(e) card but I think it is combined.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 3:38am
	then i suggest uninstall the device in device manager and give windows the good old update spin and see if its got a whql driver for the bt card is this a combined bt/wifi card?
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sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 3:35am
	Also tried disconnecting the bluetooth speaker and using a wired connection, but the problem persists. Halpp!

sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 1:36am
	Ok, I updated the chipset drivers, restarted the computer etc. Was smooth sailing for about an hour until the problem happened again.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 25 Jun 2020 at 12:57am
	i would advise the intel installer again AFTER the amd chipset my best guess (experianced/educated) is the communication between the cpu/chipset and the wifi/bt card is the weak point hence suggesting the chipset drivers first it has worked before with this issue /problem
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sevengroove Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Jun 2020 Status: Offline Points: 15	Post Options Post Reply Quote sevengroove Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 10:52pm
	I did get the bluetooth drivers directly from Intel using their Driver & Support Assistant software. Have not tried updating the chipset drivers from AMD directly though, so will give that a go. Thanks.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 24 Jun 2020 at 7:50pm
	usually this issue can be cleared up by............ download and install the LATEST amd chipset drivers direct from AMD and then use the intel driver support program as threedee suggested
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