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DMP driver_power_state_failure 0x9f ntoskrnl.exe

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freelowdr View Drop Down
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    Posted: 27 Jan 2022 at 5:20am
Hi, recently setup my system with Win10 Pro and installed latest drivers . System is rebooting every +/-90 minutes with the same BSOD . Put link for minidumps and screenshot of Bios with Sys Info . Any help or comment would be greatly appreciated. As mentioned below, the memtest was passed with no issues.

CPU: Intel i3-10100 CPU @ 3.60GHz
CPU Cooler: Stock Intel Cooler
Motherboard: Asrock B460M PRO4 (Bios P1.60)
RAM: 32GB (4x8GB) Corsair CMK16GX4M2A2666C16 (2 Sets) Passes Memtest
GPU: Onboard
PSU: Corsair CX650
SSD: 512GB Patriot M.2 P300 (OS Drive)
HDD1: Intel Optane+2TBHDD (HDD MODEL ST2000DM008-2FR102)
HDD2: 2TB MODEL ST2000DX001-1NS164
OS: Win 10 Pro

https://drive.google.com/file/d/1uHxJSd2LYeN4iuRsN937GaqgM1uDOHRq/view?usp=sharing
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freelowdr View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote freelowdr Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2022 at 5:59am
DaveM121 in the Microsoft forum notified me "iaStorAC.sys that is causing the crashes" so I investigated further

As per documentation from Intel on the current latest RTS Version 18.6.1.1016 - Release_Notes_18_6_1_1016_enduser_PV.pdf

ID: 18014648066
Title: [IntelĀ® Optane??Memory H10]: 'BSOD 0x9F' /system hang up intermittently when run Restart, Standby, and Hibernate Stress with IntelĀ® Optane??Memory H10
Operating System: windows.20h2_vibranium.x64
Component: Driver

I'm currently still on Win10 20h2
18.6.1.1016 is my current RTS driver version and I had not yet updated Win10 to 21H2
Running Update Now and will test
CPU: Intel i3-10100 CPU @3.60GHz
Motherboard: Asrock B460M PRO4
RAM: 32GB (4x8GB) Corsair
SSD: 512GB Patriot P300 (OS)
HDD1: Intel Optane+1.8TBHDD (HDD ST2000DM008-2FR102)
OS: Win10Pro
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Post Options Post Options   Thanks (0) Thanks(0)   Quote freelowdr Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2022 at 6:20am
I should mention the RTS driver on the Asrock B460 Pro4 driver page also happens to be version 18.6.1.1016 so it's the latest already.

I noticed the Asrock driver page specifically shows 18.6.1.1016.1_21H2 which I hadn't noticed (21H2) but now I see the hint they gave.

Updated Win10 to 21H2 and everything is so far so good.
CPU: Intel i3-10100 CPU @3.60GHz
Motherboard: Asrock B460M PRO4
RAM: 32GB (4x8GB) Corsair
SSD: 512GB Patriot P300 (OS)
HDD1: Intel Optane+1.8TBHDD (HDD ST2000DM008-2FR102)
OS: Win10Pro
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Post Options Post Options   Thanks (0) Thanks(0)   Quote freelowdr Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2022 at 7:44am
Sadly, BSOD persists

I think perhaps the order in which I installed the latest driver before win update may have effected something. Not gonna fight an uphill battle here.

I may just move forward with Win10 reinstall and will be more careful about the order. If the issue remains after that I will have to give up. Worth noting that this mobo replaced the previous B460M Pro4 Mobo after I had a failed i3 CPU that I'm quite sure was damaged by the mobo itself. Fortunately both were replaced under warranty. I specifically stuck with Intel as this Optane tech interests me and I wanted to test the possibilities with acceleration on conventional HDDs against the better advice of experienced tech folk . I do find it impressive when it works. Don't wanna blame intel, it may still be Asrock somehow. Regardless, after the effort I have put in, I see the window of my patience closing. I'll post an update when ready, but my advice to other users would still be to avoid Optane acceleration if you really plan to depend on it. Possibly also watch out with Asrock, I find their RMA procedures leave something to be desired.
CPU: Intel i3-10100 CPU @3.60GHz
Motherboard: Asrock B460M PRO4
RAM: 32GB (4x8GB) Corsair
SSD: 512GB Patriot P300 (OS)
HDD1: Intel Optane+1.8TBHDD (HDD ST2000DM008-2FR102)
OS: Win10Pro
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Post Options Post Options   Thanks (0) Thanks(0)   Quote freelowdr Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2022 at 6:02pm
Contacted Intel support directly and discussed the issue via chat.

They pointed out that the documentation I was referring to indicated a different model, specifically "Optane??Memory H10", but it stands to reason the overlap of the same error is no coincidence. A ticket is now open with them and I'll provide an update here ASAP

Optane Memory Model: MEMPEK1W032GAXT (Boxed version hence no custom firmware according to Intel)

For now I am motivated to perform the full win re-install, 21H2 windows update (with basic drivers installed of course), followed by full driver updates . If that resolves the issue then good, if not then regardless of any fix intel support offers, I will walk away from any hope of depending on the Optane acceleration in my work environment . Would be nice to see it operating without error. Fascinating piece of technology. I'm still glad my Optane is under warranty and I'll find a use for it.
CPU: Intel i3-10100 CPU @3.60GHz
Motherboard: Asrock B460M PRO4
RAM: 32GB (4x8GB) Corsair
SSD: 512GB Patriot P300 (OS)
HDD1: Intel Optane+1.8TBHDD (HDD ST2000DM008-2FR102)
OS: Win10Pro
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