EP2C612 WS no display

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I just got a used EP2C612 WS motherboard (might be refurbished, the board looked pristine).

I got 2 E5-2650 V4 Xeons to use with it, along with 4x8GB ECC RDIMMs

I'm trying to boot with it and I have no display at all.  The fans power on, the BMC LED works.  I can connect to the IPMI webclient and it shows no errors.  When I try remote management, the display window is black.

With or without USB stick or SATA SSD doesn't appear to make a difference.

I've tried with the onboard VGA port plugged in and with a PCI-E video card.

The troubleshooting LED number block never lights up, so no codes there.

Any suggestions, or anything else to try?

Thanks!

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
torin3 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Jun 2022 Location: PA Status: Offline Points: 50	Post Options Post Reply Quote torin3 Report Post Thanks(0) Quote Reply Topic: EP2C612 WS no display Posted: 20 Jun 2022 at 7:07am
	I just got a used EP2C612 WS motherboard (might be refurbished, the board looked pristine). I got 2 E5-2650 V4 Xeons to use with it, along with 4x8GB ECC RDIMMs I'm trying to boot with it and I have no display at all. The fans power on, the BMC LED works. I can connect to the IPMI webclient and it shows no errors. When I try remote management, the display window is black. With or without USB stick or SATA SSD doesn't appear to make a difference. I've tried with the onboard VGA port plugged in and with a PCI-E video card. The troubleshooting LED number block never lights up, so no codes there. Any suggestions, or anything else to try? Thanks!

torin3 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Jun 2022 Location: PA Status: Offline Points: 50	Post Options Post Reply Quote torin3 Report Post Thanks(0) Quote Reply Posted: 22 Jun 2022 at 10:30am
	Is there a guide to remote BIOS updates for this board?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22688	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 22 Jun 2022 at 6:00pm
	Contact ASRock Tech Support, sadly I have no experience with ASRock Rack products so wouldn't even know where to begin troubleshooting. All my experience with WS and server boards is with Supermicro and a few Intel boards (way back when). https://event.asrockrack.com/tsd.asp They should be able to help you, even if the board is a refurb. ASRock support is usually very good with supporting older products, I even got a new BIOS chip for an old ASRock socket 775 board a couple of years back. Good luck


torin3 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Jun 2022 Location: PA Status: Offline Points: 50	Post Options Post Reply Quote torin3 Report Post Thanks(0) Quote Reply Posted: 26 Jun 2022 at 2:38am
	Weird, I thought I'd set this up for email notification. I'll have to check my spam. I did try the remote server management software from ASRock, and while it found the machine, it said it wasn't online. I can update the firmware through Megarac SP, but it already is at the latest version. I have opened a support ticket. Thank you!