Motherboard USB 3.1 ports only allowing USB 2.0 de

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   I'm having a rough time with my ASRock Z370 Extreme 4 motherboard. The USB 3.0 device (oculus link cable) will not even be detected by any of my computer's USB (both USB C and regular) ports, including my case and motherboard ports. My motherboard appears to have the wrong Intel (R) USB eXtensible Host Controller - 1.0 (Microsoft) driver installed. My device manager shows "Intel (R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" when it should be 3.1. I've tried uninstalling the driver and having my computer reinstall it but it reinstalls the same driver. I've also tried reinstalling my bios. ASRock's support team has decided it's a faulty motherboard and can't be fixed but I really don't want to buy a new motherboard if it can be avoided. There are no issues in my device manager, and my drivers are up to date. I'm running windows 10 64-bit using 4.20 (most recent) bios. Any suggestions would be great.

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Fiiresail Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Oct 2022 Status: Offline Points: 50	Post Options Post Reply Quote Fiiresail Report Post Thanks(0) Quote Reply Topic: Motherboard USB 3.1 ports only allowing USB 2.0 de Posted: 01 Oct 2022 at 3:16am
	I'm having a rough time with my ASRock Z370 Extreme 4 motherboard. The USB 3.0 device (oculus link cable) will not even be detected by any of my computer's USB (both USB C and regular) ports, including my case and motherboard ports. My motherboard appears to have the wrong Intel (R) USB eXtensible Host Controller - 1.0 (Microsoft) driver installed. My device manager shows "Intel (R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" when it should be 3.1. I've tried uninstalling the driver and having my computer reinstall it but it reinstalls the same driver. I've also tried reinstalling my bios. ASRock's support team has decided it's a faulty motherboard and can't be fixed but I really don't want to buy a new motherboard if it can be avoided. There are no issues in my device manager, and my drivers are up to date. I'm running windows 10 64-bit using 4.20 (most recent) bios. Any suggestions would be great.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 1770	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 01 Oct 2022 at 11:16pm
	Get the driver directly from the Intel website. Do not depend on Windows to provide the correct and latest drivers.
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

Fiiresail Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Oct 2022 Status: Offline Points: 50	Post Options Post Reply Quote Fiiresail Report Post Thanks(0) Quote Reply Posted: 01 Oct 2022 at 11:38pm
	Would you mind linking the download for it? I'm having a hard time finding it. If not all good

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 1770	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 02 Oct 2022 at 9:23am
	I would have to use Google to find the drivers in the Intel website. Google is your friend!
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

Fiiresail Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Oct 2022 Status: Offline Points: 50	Post Options Post Reply Quote Fiiresail Report Post Thanks(0) Quote Reply Posted: 07 Oct 2022 at 6:41am
	Turns out all I had to do was enable XHCI on my bios. The fact tech support didn't know that and insisted I pay $200+ for a new MB is extremely frustrating. Hope this helps someone else in the future.