IMB-X1712 RAM error

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   We just purchased a few ASRock IMB-X1712 motherboards and we installed 2 sticks of the following DDR4 RAM into slots A2 and B2 as indicated in the MB manual:

G.Skill Trident Z NEO Series 64GB (2 x 32GB) 288-Pin SDRAM PC4-28800 DDR4 3600 CL18-22-22-42 1.35V Dual Channel Desktop Memory Model F4-3600C18D-64GTZN

The motherboard issues series of 3 short beeps when powered up, which seems to indicate memory error. When only one stick is installed, there's not a pip that comes out, but display remains black.

Other components:
Intel core i9 13900K
Samsung 980 PRO PCIe 4.0 SSD

Is the above memory compatible with IMB-X1712 and, if not, what memory is recommended for dual channel 2x32 GB ?

Anything else that can be wrong?

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tedson77 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2023 Status: Offline Points: 35	Post Options Post Reply Quote tedson77 Report Post Thanks(0) Quote Reply Topic: IMB-X1712 RAM error Posted: 03 Jun 2023 at 4:28am
	We just purchased a few ASRock IMB-X1712 motherboards and we installed 2 sticks of the following DDR4 RAM into slots A2 and B2 as indicated in the MB manual: G.Skill Trident Z NEO Series 64GB (2 x 32GB) 288-Pin SDRAM PC4-28800 DDR4 3600 CL18-22-22-42 1.35V Dual Channel Desktop Memory Model F4-3600C18D-64GTZN The motherboard issues series of 3 short beeps when powered up, which seems to indicate memory error. When only one stick is installed, there's not a pip that comes out, but display remains black. Other components: Intel core i9 13900K Samsung 980 PRO PCIe 4.0 SSD Is the above memory compatible with IMB-X1712 and, if not, what memory is recommended for dual channel 2x32 GB ? Anything else that can be wrong?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22688	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 04 Jun 2023 at 1:26am
	http://event.asrock.com/tsd.asp You will have to ask ASRock for a RAM QVL for that board, I don't see one on the product page. I suspect 32gb (per module) may only work with ECC modules but I can't say for certain.


tedson77 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Jun 2023 Status: Offline Points: 35	Post Options Post Reply Quote tedson77 Report Post Thanks(0) Quote Reply Posted: 06 Jun 2023 at 2:03am
	Thank you for the suggestion Xaltar. I tried the link you provided, but form would not accept IMB-X1712 part number. I found another form at https://www.asrockind.com/en-gb/technical-support and summited our problem there. I hope I could get a reply.