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No Support from ASRock?

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K9Sports View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote K9Sports Quote  Post ReplyReply Direct Link To This Post Topic: No Support from ASRock?
    Posted: 18 Aug 2016 at 8:03am
I've been trying to get support from ASRock on a faulty motherboard but whenever I submit a support request, I get an email saying to contact my dealer, who doesn't exist anymore.  And the email is sent from a "No Reply" ASRock address. 

I keep sending a new support ticket telling them there is no dealer for me to contact, and guess what, another "Contact Dealer" email.  I guess ASRock support and warrantees are pretty much worthless?

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ASRock_Official View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_Official Quote  Post ReplyReply Direct Link To This Post Posted: 18 Aug 2016 at 10:26am
Dear valued customer, there few question must be clear:
1. which dealer did you buy it from, and also which distributor?
2. which motherboard?
3. the serial number? http://www.asrock.com/support/index.asp?cat=FindSN
4. when did you buy this product?

and also, please click below link and help fill the form, thank you 
http://www.asrock.com/support/index.asp?cat=RMA
http://event.asrock.com/tsd-india.asp



Edited by ASRock_Official - 18 Aug 2016 at 11:50am
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K9Sports View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote K9Sports Quote  Post ReplyReply Direct Link To This Post Posted: 18 Aug 2016 at 4:49pm
It was a shop on Phuket that's no longer there.  The name of the shop was in Thai so I don't know what the heck the name was?  I also have no clue as to who the distributor was.

All the information was sent thru that form each time I attempted to resolve this.  I then always get an auto-response saying that I need to contact my dealer with no way to notify about there not being a dealer.  Do you want me to give out the information on here?

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wardog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 18 Aug 2016 at 10:45pm
Originally posted by K9Sports K9Sports wrote:

Do you want me to give out the information on here?


I, as a Moderator here, personally would prefer you to PM the remainder of your twos conversation/dealings.

Yet please come back and post of the/any end outcome that is decided upon.
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ASRock_Official View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_Official Quote  Post ReplyReply Direct Link To This Post Posted: 19 Aug 2016 at 9:33am
Originally posted by K9Sports K9Sports wrote:

It was a shop on Phuket that's no longer there.  The name of the shop was in Thai so I don't know what the heck the name was?  I also have no clue as to who the distributor was.

All the information was sent thru that form each time I attempted to resolve this.  I then always get an auto-response saying that I need to contact my dealer with no way to notify about there not being a dealer.  Do you want me to give out the information on here?

Originally posted by wardog wardog wrote:

Originally posted by K9Sports K9Sports wrote:

Do you want me to give out the information on here?


I, as a Moderator here, personally would prefer you to PM the remainder of your twos conversation/dealings.

Yet please come back and post of the/any end outcome that is decided upon.

Yes please PM me of all the info, thank you
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