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Purchase new BIOS from ASRock
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lowellSTL View Drop Down
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Joined: 23 Feb 2017
Location: St. Louis, MO
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    Posted: 23 Feb 2017 at 1:42am
I recently purchased a new Z170 OC Formula MB (hi wardog!) and Kaby Lake 7700K CPU.  I quickly found out that I could not boot.  Unhappy 
 
I read Xaltar's post about purchasing a new BIOS chipset from ASRock Tech Support.  Has anybody done this?  I have been trying for 6 weeks to get a new BIOS for Kaby Lake.  ASRock tech support is very responsive at first.  We trade e-mails for a few days - they ask where I bought the MB, ask me to send the receipt, ask for my shipping address, and then nothing. 
 
I see the price on ASRock web site is $15 for a new BIOS.  But who/how do I pay?  And how long does it take?  Does anybody have a phone number at ASRock that I can call to give my credit card # and order the updated BIOS?  Thanks!
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (1) Thanks(1)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 23 Feb 2017 at 2:08am
I apologize for your mishandling.


Please use the below phone number to Tech Support in California. This call should be a one time call to get that BIOS on its way to you. If it isn't please PM me.

Support Phone: 1-909-590-8308 (CA so PST Time Zone)
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lowellSTL View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote lowellSTL Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2017 at 5:57am
Thanks Wardog and ASRock tech support!  I got my new BIOS chip in a week!  I don't know if ASRock actually started sending the BIOS chip to me as soon as I hung up the phone or whether they waited until my check arrived.  No problem.  It only took 2-3 days for mail each way.  It arrived exactly 1 week after I mailed my check.  I just posted in another thread if you want a new BIOS chip, forget e-mailing or calling tech support, just mail your $15 check and wait a week.
 
Now for the hard part!  I am going to try to complete my build.  I am afraid I am on the bleeding edge so I may be back asking for more forum help.  Smile  I purchased 3x Samsung 960 evo M.2 250 Gb SSD that I am going to install in RAID 0 striping across all 3 AND make them my boot drive.  The Z170 OC Formula MB is one of the few MB with 3x M.2 slots.
 
Lowell
Z170 OCF
7700K
TridentZ 3200 Cl 14 2x8 Gb
3x 960 evo RAID 0
Radeon 470 OC 4 Gb
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parsec View Drop Down
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Joined: 04 May 2015
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Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2017 at 10:07am
Originally posted by lowellSTL lowellSTL wrote:

Thanks Wardog and ASRock tech support!  I got my new BIOS chip in a week!  I don't know if ASRock actually started sending the BIOS chip to me as soon as I hung up the phone or whether they waited until my check arrived.  No problem.  It only took 2-3 days for mail each way.  It arrived exactly 1 week after I mailed my check.  I just posted in another thread if you want a new BIOS chip, forget e-mailing or calling tech support, just mail your $15 check and wait a week.
 
Now for the hard part!  I am going to try to complete my build.  I am afraid I am on the bleeding edge so I may be back asking for more forum help.  Smile  I purchased 3x Samsung 960 evo M.2 250 Gb SSD that I am going to install in RAID 0 striping across all 3 AND make them my boot drive.  The Z170 OC Formula MB is one of the few MB with 3x M.2 slots.
 
Lowell
Z170 OCF
7700K
TridentZ 3200 Cl 14 2x8 Gb
3x 960 evo RAID 0
Radeon 470 OC 4 Gb


Questions about your use of three 960 EVOs in RAID 0:

Have you ever used Intel IRST RAID before?

Have you ever created an Intel IRST RAID array on M.2 NVMe SSDs in the past?

Have you ever installed Windows on a single M.2 NVMe SSD in the past?

What version of Windows are you planning on using?

The more "no" answers you have to the first three questions, the more difficult it will be for you, and the steeper the learning curve will be. If you've never used Intel IRST RAID before, you are taking on a challenging task.

Spoiler: You will NOT get three times the speed of one 960 EVO in RAID 0. You will at best get twice the speed shown in the specification in benchmark tests. RAID 0 is also a trade off in performance, some aspects increase, some do not. Your PC will not boot faster with M.2 SSDs in RAID 0, it will boot slower. A single M.2 SSD will always boot faster than a RAID 0 array.

I've done this many times, with multiple NVMe SSD models. There is no magic in multiple NVMe SSDs in RAID 0 for 95% of PC users.
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2017 at 10:47am
Originally posted by lowellSTL lowellSTL wrote:

Thanks Wardog and ASRock tech support!  I got my new BIOS chip in a week!


I'm glad you received proper attention, finally.

Again, my apologies here for how you were handled previously.
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