GSkill Trident Z RGB / RGB not functi&#111;nal

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Posted: 20 Sep 2017 at 1:54am

Checking in boss :)

wardog

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Posted: 15 Sep 2017 at 4:50am

Will do.

Nice rig. Very nice Rig !

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Posted: 15 Sep 2017 at 4:27am

Just some other critical system details that may help in case of another conflict:

System Specs:
- Win 10 64 Pro
- Ryzen 1700 / H100i V2 cooler
- AB350M Pro 4 (this is the 1.01 rev of this mobo, not the original release if that matters)
- 2x8gb Trident Z RGB f4-3200c14d-16gtzr
- Samsung 512gb 960 pro nVME drive

The rest is rather trivial such as fans, case, psu and so forth. The addition of the nVME drive makes me wonder a little if that is part of this fail equation.

Jhelms

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Posted: 14 Sep 2017 at 10:26pm

They do function but the software will not control them - ask the person to load GSkills RGB software and turn the sticks to say, solid white in those slots and take a photo. They appear to be in the default pattern in that photo.

I do not have anything hooked to the RGB header on the mobo. I have tried it with RGB on and off in the bios as well. And I am on 3.00

Every time I launch the software to control the sticks in A2 B2, I get the below error. Slots A1 and B1 are no problem at all. Wish I could convey the amount of troubleshooting from a fresh windows install with no other RGB software to trying everything I can find. GSkill simply says it is in the bios and they are working with manufacturers. Also of course, the beta statement.

Edited by Jhelms - 15 Sep 2017 at 2:46am

ket

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Posted: 14 Sep 2017 at 9:44pm

Jhelms wrote:

I would rather they just put a damn small hard-wire on each ram module and let RGB be controlled that way vs trying to do it as they do within the ram profile.

Like I said, works perfectly in one set of slots, but not the other. Something is blocking the software from seeing the sticks in A2 and B2. Frustrating part is, the modules do not hold their settings. So I cannot program them how I like in A1/B1 and then switch. Once powered down, they loose their settings.

LOL I am flying the rainbow colors at 3200 but rather not!

For other RGB software currently installed, I use Sapphire trixx - but once set, I do not have to start or run it as it keeps the profile. I also run corsairs program for my cooler. To note, prior to installing either of those with this new build, I did try GSkills software first and same thing. Works fine in A1/B1 just not A2/B2. So it does not appear to be an RGB conflict at this time.

Again, I am not the only one or first one with the issue. Seems more common than one can imagine. I am only seeking help here as GSkill seems to put it partially on mobo manufacturers and their bios - and then they cover themselves with the whole "this is only beta software". In short, they are selling a production product that really should be in early beta or even alpha testing determined by the number of issues that are coming up.

I'm sure you have checked this already but you have looked at all of the connections to make sure everything is plugged in where it should be right?

I think this issue needs to be laid at G.Skills door really, by their own admittance their software is in beta stages so clearly there are some bugs to iron out and they should be looking at their own software more. Its possible the firmware on your memory sticks might even have a problem in which case you would need to exchange them.

EDIT - Just seen Wardogs post, for me that pretty much suggests a issue with the firmware on your memory sticks. Still might not be, but would appear to be the possible culprit at this juncture.

Edited by ket - 14 Sep 2017 at 9:47pm

wardog

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Posted: 14 Sep 2017 at 12:16pm

Jhelms wrote:

You sir, ROCK :) Even if the answer comes back bad.

Well, it's not a BIOS conflict.

I got an email back with an attached pic using G.Skills F4-3200C14Q2-128GTZR, albeit only two 16GB sticks from the 128GB Kit, RGB working on the AB350M Pro4, BIOS 3.00, mem in slots A2 and B2

Do you have an RGB HS/F installed too? Is it connected to the proper RGB Fan Header?

Please refer to the screen as below. Note: AB350M Pro4, BIOS P3.00

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Posted: 13 Sep 2017 at 4:17am

wardog wrote:

Jhelms, are you running any other RGB controller software?

datonyb wrote:

be gay and happy at 3200 for the time being Smile

hahaha You Sir are one unhinged dude.

its british humour im afraid mate

and at its worse, i work contruction sites ...................
' we think it ,we say it '
LOL

[url=https://valid.x86.fr/jpg250]

[/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

Jhelms

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Posted: 12 Sep 2017 at 11:18pm

I would rather they just put a damn small hard-wire on each ram module and let RGB be controlled that way vs trying to do it as they do within the ram profile.

Like I said, works perfectly in one set of slots, but not the other. Something is blocking the software from seeing the sticks in A2 and B2. Frustrating part is, the modules do not hold their settings. So I cannot program them how I like in A1/B1 and then switch. Once powered down, they loose their settings.

LOL I am flying the rainbow colors at 3200 but rather not!

For other RGB software currently installed, I use Sapphire trixx - but once set, I do not have to start or run it as it keeps the profile. I also run corsairs program for my cooler. To note, prior to installing either of those with this new build, I did try GSkills software first and same thing. Works fine in A1/B1 just not A2/B2. So it does not appear to be an RGB conflict at this time.

Again, I am not the only one or first one with the issue. Seems more common than one can imagine. I am only seeking help here as GSkill seems to put it partially on mobo manufacturers and their bios - and then they cover themselves with the whole "this is only beta software". In short, they are selling a production product that really should be in early beta or even alpha testing determined by the number of issues that are coming up.

Edited by Jhelms - 12 Sep 2017 at 11:19pm

ket

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Posted: 12 Sep 2017 at 7:33pm

This is why I do not like RGB. If someone wants RGB thats what LED strips, fans, and cathode lights are for. I prefer my hardware to not have LEDs and the time and money that would otherwise be spent on implementing such useless features be put in to using better quality comonents on the hardware itself.

Specific to your problem, if your mainboard has the ability to set RGB stuff within the UEFI try using that and uninstalling any G.Skill software. You could also try disabling RGB LED things in the UEFI and just using any supplied software for those pieces of hardware. One of those approaches tends to work in 90%~ of cases I've encountered.

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