Strange issue with BlueTooth Drivers

Just wanted to mention this as a kind of warning because I was having a problem with upgrading the bluetooth drivers on my x399 Fatal1ty board. I upgraded to the latest on ASRock's site for Windows 10, and it completely removed (more like software killed) my bluetooth device after I installed the driver. I rebooted and even tried a different OS, but basically nothing. The radio for the BT device was just gone.

The Solution for getting it back was to clear the CMOS, then just reboot back into windows and it was working again with the latest drivers installed.

I can confirm this is not isolated to the v19.60 drivers listed on ASRock's x399 driver page. It also happened to the very latest Intel BT drivers 19.80 that I upgraded to now. (I actually had to clear the CMOS again after I tried to install the 19.80 BT Drivers).

I am not going to try it now, but it might be wise to remove the BT drivers in device manager in windows before you attempt to upgrade the BT drivers. Maybe that way it won't kill it and make you clear the CMOS.

I have to say I really miss the clear CMOS button on the back of the ASUS motherboards. My machine is a tank and it's a real pain to have to move it and open it up to press the tiny button on the MB. Better than the old jumper method from days past, but seriously ASRock, consider putting a clear cmos button on the back panel also in your future designs.

well .! That would saved me a bunch of time. I don't really know about the usefulness of the flashback ports these days over a clear CMOS button.

LurkerLito wrote: Just wanted to mention this as a kind of warning because I was having a problem with upgrading the bluetooth drivers on my x399 Fatal1ty board. I upgraded to the latest on ASRock's site for Windows 10, and it completely removed (more like software killed) my bluetooth device after I installed the driver. I rebooted and even tried a different OS, but basically nothing. The radio for the BT device was just gone. The Solution for getting it back was to clear the CMOS, then just reboot back into windows and it was working again with the latest drivers installed. I can confirm this is not isolated to the v19.60 drivers listed on ASRock's x399 driver page. It also happened to the very latest Intel BT drivers 19.80 that I upgraded to now. (I actually had to clear the CMOS again after I tried to install the 19.80 BT Drivers). I am not going to try it now, but it might be wise to remove the BT drivers in device manager in windows before you attempt to upgrade the BT drivers. Maybe that way it won't kill it and make you clear the CMOS. I have to say I really miss the clear CMOS button on the back of the ASUS motherboards. My machine is a tank and it's a real pain to have to move it and open it up to press the tiny button on the MB. Better than the old jumper method from days past, but seriously ASRock, consider putting a clear cmos button on the back panel also in your future designs.

If you check the download page of the Intel Bluetooth driver that wardog provided a link to above, the same one you are using, you can find these instructions:

How to install

1. Download the file to a folder on your PC.
2. Uninstall current version of Intel Wireless Bluetooth Software.
3. Double click on the file to launch installation.

The PC I'm currently using does not have a Bluetooth adapter, so I cannot check the installation program. It would be nice if Intel included that information when the BT driver installation begins. It might be there, but buried in one of the text displays that we usually just skip over. A lesson to be learned in that.

While I also miss a Clr CMOS button on my ASRock boards that do not have it (some do, some don't), the BIOS Flashback feature will be a lifesaver for many users.

When new, second generation compatible AMD TR processors are released, they may require a CPU microcode update contained in a UEFI update. Normally the UEFI update can only be done with a first generation TR processor installed. The BIOS Flashback feature saves those users that buy this board with only a second generation TR processor.

Intel has the same situation with their HEDT chipset boards for many years. You would be surprised how many people have no idea that this situation exists, and had to replace the UEFI chips. Now that replaceable UEFI chips are no longer available, this feature is the only workaround.




Edited by parsec - 14 Oct 2017 at 11:25am

its not a fix all but

you sound like yo have a play about with pc's

have you not got an old case laying around ?

remove the reset switch and cable from an old case
fit it to the jumper header and viola a cmos clear button/switch

no i mean the clr cmos jumpers on the boards

use the reset switch from an old case (the front panel header things)

route it thru the back of pc viola a clr cmos button externally