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Waiting for BIOS chip

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advanches View Drop Down
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    Posted: 05 May 2018 at 3:51am
Hi.

I bought an AB350 GAMING-ITX motherboard on Newegg on March 25 to use it with a Ryzen 2200g APU.
Unfortunately it came with BIOS P3.50 which doesn't support the APU.

I read that some reviewers at Newegg were offered an updated BIOS chip, so I contacted ASRock to ask for one and they told me it was to be sent on April 12. It's been 3 weeks now and haven't received the chip yet.

I tried contacting ASRock via email some days ago but haven't got any reply yet, so I'm trying my luck here to see if someone pertinent sees this.

Or if someone has a contact that I can ask for help, would be much appreciated.
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JohnM View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JohnM Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 6:21am
This is a user group that is not often read by ASRock staff. Your best bet is to use the contact form here: https://event.asrock.com/tsd.asp
ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 11:08am
Originally posted by advanches advanches wrote:

Hi.

I bought an AB350 GAMING-ITX motherboard on Newegg on March 25 to use it with a Ryzen 2200g APU.
Unfortunately it came with BIOS P3.50 which doesn't support the APU.

I read that some reviewers at Newegg were offered an updated BIOS chip, so I contacted ASRock to ask for one and they told me it was to be sent on April 12. It's been 3 weeks now and haven't received the chip yet.

I tried contacting ASRock via email some days ago but haven't got any reply yet, so I'm trying my luck here to see if someone pertinent sees this.

Or if someone has a contact that I can ask for help, would be much appreciated.


just a sec and I'll PM you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 08 May 2018 at 5:08am
OK.

Just got off the phone with Pablo.

Deisy will contact you via email when she gets back from lunch and determines whats up.

hth,
wardog
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Post Options Post Options   Thanks (0) Thanks(0)   Quote advanches Quote  Post ReplyReply Direct Link To This Post Posted: 08 May 2018 at 5:27am
Hi wardog.
Thanks a lot for all your help.

Best.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JohnM Quote  Post ReplyReply Direct Link To This Post Posted: 08 May 2018 at 5:45am
I'm glad that wardog was able to help.
ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2018 at 2:34pm
Originally posted by advanches advanches wrote:

Hi wardog.
Thanks a lot for all your help.

Best.


We get things straightened out for you?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote advanches Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2018 at 2:56pm
Hi.
Still no contact from them.
I'll continue waiting a bit more.
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