RX 7900 XTX AQUA not detected in Polychrome Sync

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   Hi,

My RX 7900 XTX AQUA card does not get detected in Polychrome Sync. I have tried both the download from the graphics card download page (ASRock Polychrome SYNC ver:1.0.29) as well as the one from my X670e Taichi motherboard's page (ASRock Polychrome RGB ver:2.0.131), but neither of these are detecting the GPU. I tried the beta version (2.0.136) on that page as well but no luck. Both my motherboard and G.SKILL RAM can be controlled in all versions without any issues.

Please let me know if anyone has any ideas.

Thanks.

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TheLordOfEvil Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Mar 2023 Status: Offline Points: 35	Post Options Post Reply Quote TheLordOfEvil Report Post Thanks(0) Quote Reply Topic: RX 7900 XTX AQUA not detected in Polychrome Sync Posted: 11 Mar 2023 at 5:08pm
	Hi, My RX 7900 XTX AQUA card does not get detected in Polychrome Sync. I have tried both the download from the graphics card download page (ASRock Polychrome SYNC ver:1.0.29) as well as the one from my X670e Taichi motherboard's page (ASRock Polychrome RGB ver:2.0.131), but neither of these are detecting the GPU. I tried the beta version (2.0.136) on that page as well but no luck. Both my motherboard and G.SKILL RAM can be controlled in all versions without any issues. Please let me know if anyone has any ideas. Thanks.

TheLordOfEvil Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Mar 2023 Status: Offline Points: 35	Post Options Post Reply Quote TheLordOfEvil Report Post Thanks(0) Quote Reply Posted: 11 Mar 2023 at 5:48pm
	After a litte bit more searching I was able to find the FAQs here with links to download the firmware updates. https://www.asrock.com/support/faq.asp?c=Graphics Trying to actually install these firmwares doesn't seem to work though. Kicks back with an error at "Jump to LDROM" unfortunately. ================================================================= ASRock ISP Tool v1.0.12.2 Built: 20221208 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. [ Configuration ] Program Interface ...... ADL_I2C_OEM Adapter ................ AMD Radeon RX 7900 XTX [ Chip - Current] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x0040401E : 0x0019FC98 Jump to LDROM [ Fail ] Process Time [ 0.032 seconds ] *********************** Update Fail ***********************

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 14 Mar 2023 at 5:29pm
	Dear TheLordOfEvil, Thank you so much for your time posting a query to the ASRock forum. Our team is already checking the symptom described. Once we find the cause of this problem we will let you know. Thank you so much for your patience. With thanks, ASRock TSD

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 14 Mar 2023 at 6:24pm
	Dear TheLordOfEvil, We have checked with our technical support team. Currently, they are not able to reproduce the symptom. After flashing the RGB firmware, have you tried shutting down the computer to make sure that the RGB firmware is completely reset? Please check if the graphics card's RGB can be controlled by the Polychrome RGB after resume from the shutdown. With thanks, ASRock TSD

KingOfTheBritons Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Apr 2023 Status: Offline Points: 15	Post Options Post Reply Quote KingOfTheBritons Report Post Thanks(0) Quote Reply Posted: 15 Apr 2023 at 4:23pm
	When I first tried the firmware update, it didn't work either. But I discovered that Polychrome was running in the background, so I ended it in task manager, then restarted the computer. After that, I was able to flash the firmware with the posted instructions and it now works.

ZaidMarc Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Jul 2023 Status: Offline Points: 15	Post Options Post Reply Quote ZaidMarc Report Post Thanks(0) Quote Reply Posted: 25 Jul 2023 at 7:03pm
	As an ASRock user, you might find valuable assistance and potential solutions in the ASRock community forums or support pages. There, you can interact with other users who might have faced similar issues and get advice from ASRock representatives or experienced users. https://schoolofbitcoin.com/