x470 Taichi ARGB stopped working with Update

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   Hello!
I have an x470 Taichi with a fan connected to the ARGB header.
It has been working for some month, but there was an update to Polychrome, I think initiated by the app shop.
Now the LEDs are stuck in static red color and I cannot control them anymore.
I uninstalled and reinstalled several versions of Polychrome, including the beta ones, but it didn't change anything - there's no control to the ARGB header anymore :(

Please help!

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Lalanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Sep 2020 Location: Germany Status: Offline Points: 40	Post Options Post Reply Quote Lalanda Report Post Thanks(0) Quote Reply Topic: x470 Taichi ARGB stopped working with Update Posted: 23 Nov 2020 at 8:25am
	Hello! I have an x470 Taichi with a fan connected to the ARGB header. It has been working for some month, but there was an update to Polychrome, I think initiated by the app shop. Now the LEDs are stuck in static red color and I cannot control them anymore. I uninstalled and reinstalled several versions of Polychrome, including the beta ones, but it didn't change anything - there's no control to the ARGB header anymore :( Please help!

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 24 Nov 2020 at 5:41pm
	what is it set to in the BIOS? Did you by chance unplug your LEDs and then plug them back in incorrectly? (Wraith cooler would just stay red when I did that on my wife's rig). Have you tried uninstalling the "app" and then installing anew? Sometimes when you just install over the top, you can have issues with some software.
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

Lalanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Sep 2020 Location: Germany Status: Offline Points: 40	Post Options Post Reply Quote Lalanda Report Post Thanks(0) Quote Reply Posted: 25 Nov 2020 at 12:14pm
	Hello! I tried the different modes in BIOS. They all had no effect on the behaviour when running Windows. Only enabling the static mode in BIOS will make the LEDs light in the set color. I uninstalled Polychrome and the other Asrock tools multiple times now, and also installed beta versions, but it wouldn't change anymore :( The LEDs are permanently red now, as i had set in BIOS when trying the static mode, but no software on Windows has an effect anymore.

Lalanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Sep 2020 Location: Germany Status: Offline Points: 40	Post Options Post Reply Quote Lalanda Report Post Thanks(0) Quote Reply Posted: 25 Nov 2020 at 12:15pm
	I forgot to mention: I also checked and replugged the ARGB header. Thank you!

Lalanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Sep 2020 Location: Germany Status: Offline Points: 40	Post Options Post Reply Quote Lalanda Report Post Thanks(0) Quote Reply Posted: 25 Nov 2020 at 12:17pm
	And another note (why can't we edit Posts here?): The connectes fans are just case fans. The AMD fan is connected through an onboard USB header and working fine.

Lalanda Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Sep 2020 Location: Germany Status: Offline Points: 40	Post Options Post Reply Quote Lalanda Report Post Thanks(0) Quote Reply Posted: 21 Feb 2021 at 4:39am
	Hello, Asrock! Support, please?