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X570 PG4 LAN PROBLEM

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Zantetsuken View Drop Down
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    Posted: 04 Mar 2020 at 4:17pm
Hi, I have internet issue.
After installing all the driver win10, only LAN driver fails to install and it said "Cannot install drivers. No Intel adapters are present in this computer"
Please tell what to do next, tks.
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2020 at 4:44pm
Dear Zantetsuken,

Greetings, this is ASRock TSD.


We can install Intel Lan driver ver:23.5.2 on the X570 Phantom Gaming 4 successfully.

There are some suggestions for verifying:

1. Please re-install the Intel Lan driver ver:23.5.2 on the system. (Please remove previous Lan driver first)
http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/LAN/Intel_LAN(v23.5.2).zip

2. Install the latest LAN driver from Intel website.
https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=64404

3. Please refer to below link to re-flash MAC address.
http://www.asrock.com/support/faq.asp?id=415

4. Please check if the Ethernet cable is connected well.


Thanks!

All the best,
ASRock TSD
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Zantetsuken View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Zantetsuken Quote  Post ReplyReply Direct Link To This Post Posted: 10 Mar 2020 at 3:35pm
Finally, it is fault motherboard and now i am using another one.
Everything is okay
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