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sound device doesn't start after reinstall

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Dirma View Drop Down
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Joined: 03 Jan 2021
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    Posted: 03 Jan 2021 at 8:36am
Today I used system restore to fix another issue, instead of returning to a restore point windows crashed and I ended up doing a clean reinstall. Everything is back in working order except the audio device, my PC doesn't seem to recognize it. I've never had this problem before.

In device manager there's an exclamation mark and status "device doesn't start (code 10). It's listed as "High definition audio driver". If I try to update the drivers from Windows it tells me that the most recent drivers have already been installed.

This is my very simple build, it's my home office PC so no sound card:
  • CPU: Intel Core i3-8100 3.6 GHz Quad-Core Processor
  • Motherboard: ASRock H310M-HDV Micro ATX LGA1151
  • MMemory: Crucial 8 GB (1 x 8 GB) DDR4-2133 CL15 Memory
  • Power Supply: be quiet! Pure Power 10 CM 400 W 80+ Silver Certified Semi-modular ATX Power Supply
  • Storage: Crucial MX500 250 GB 2.5" Solid State Drive


This is what I've tried so far:
  • Reinstall windows (advice from windows support agent)
  • update drivers from windows (says the drivers are already up to date)
  • manually install realtek drivers from asrock website
  • install realtek chip drivers from Asrock website


I have a different motherboard but the problem seems to be very similar to this (unresolved) topic: [URL=http://forum.asrock.com/forum_posts.asp?TID=7346&KW=audio+device+realtek&PID=43359&title=realtek-sound-not-working-all-of-a-sudden#43359]realtek sound not working[/URL]

It drives me crazy, any ideas?
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Dirma View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dirma Quote  Post ReplyReply Direct Link To This Post Posted: 03 Jan 2021 at 9:08am
And I made sure onboard audio was enabled in the BIOS.
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Vako View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Vako Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jan 2023 at 6:50pm
Hi, have you found the solution to this issue?
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