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Polychrome sync not detecting 6800 xt taichi

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lby_0101 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lby_0101 Quote  Post ReplyReply Direct Link To This Post Topic: Polychrome sync not detecting 6800 xt taichi
    Posted: 14 Mar 2021 at 1:01pm



主板:微£Z490 edge wifi
£卡£800xt 太£

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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 17 Mar 2021 at 5:53pm
Dear lby_0101,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch on the graphics card is on.
4. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_TCX.zip
5. Run command prompt as Administrator.
6. Run Update_RX6800_XT_TAICHI.cmd

With thanks,
ASRock TSD

Edited by ASRock_TSD - 18 Mar 2021 at 6:07pm
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juan_r2k View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juan_r2k Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jul 2021 at 12:10pm
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear lby_0101,

Thank you for posting your query to the ASRock forum.

Please try the suggestions below:

After the Win10 has been cleanly installed, please install the following RGB software.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch on the graphics card is on.
4. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_TCX.zip
5. Run command prompt as Administrator.
6. Run Update_RX6800_XT_TAICHI.cmd

With thanks,
ASRock TSD


thks but update Fail
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jul 2021 at 7:21pm
Dear Juan_r2k,

We are sorry that it didn't work.

But don't worry, please fill out the form at the following link to have advanced support from the technician.
https://event.asrock.com/tsd.asp

If possible, please also provide an update fail screenshot as a link so that way technician can check right into it.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 02 Jul 2021 at 7:22pm
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