No video from onboard or graphics card |
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IronRod
Newbie Joined: 25 Feb 2021 Status: Offline Points: 61 |
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Posted: 24 Jul 2021 at 3:12am |
[I submitted a tech request on this but thought I'd post here as well.]
Set up this new system and no BIOS display; no video at power up. Intended to use the onboard HDMI but no output according to monitor. I then tried a known-good separate graphics card (Nvidia GT 640) and still no output. Power LED comes on; fans all power up and spin. Both ATX and CPU power cables connected. Monitor, keyboard, and mouse are known-good (borrowed from another computer). CPU is found in ASRock compatibility list for this motherboard. RAM inserted in A2 and B2 per manual for dual channel. Removed CPU, checked that no pins are bent, and reinstalled CPU. Configuration ------------- MB: B550M Phantom Gaming 4 [PN: 90-MXBE90-A0UAYZ, SN: DAM0XB084956] PSU: EVGA 650 GT [PN: 220-GT-0650-Y1, SN: 2103570608835172] CPU: AMD Ryzen 3 3300X [PN: 100-100000159BOX, SN: 9KE5201R10510] RAM: Corsair Vengeance LPX DDR4 8GB (4GBx2) [PN: CMK8GX4M2C3000C16] Storage: * Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408244] * Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408274] Display: Onboard HDMI |
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RLGL
Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 1995 |
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CPU does not support on board video. You need a discreet graphics adapter. AKA video card.
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Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi |
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IronRod
Newbie Joined: 25 Feb 2021 Status: Offline Points: 61 |
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Thanks. As noted in the post, I tried a discrete GPU (Nvidia GT 640, known-working from another computer) and still no video via DVI. Tech support replied so we're working through determining what is wrong.
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