ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - No video from onboard or graphics card
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

No video from onboard or graphics card

 Post Reply Post Reply
Author
Message
IronRod View Drop Down
Newbie
Newbie


Joined: 25 Feb 2021
Status: Offline
Points: 61
Post Options Post Options   Thanks (0) Thanks(0)   Quote IronRod Quote  Post ReplyReply Direct Link To This Post Topic: No video from onboard or graphics card
    Posted: 24 Jul 2021 at 3:12am
[I submitted a tech request on this but thought I'd post here as well.]

Set up this new system and no BIOS display; no video at power up. Intended to use the onboard HDMI but no output according to monitor. I then tried a known-good separate graphics card (Nvidia GT 640) and still no output.

Power LED comes on; fans all power up and spin.
Both ATX and CPU power cables connected.
Monitor, keyboard, and mouse are known-good (borrowed from another computer).
CPU is found in ASRock compatibility list for this motherboard.
RAM inserted in A2 and B2 per manual for dual channel.
Removed CPU, checked that no pins are bent, and reinstalled CPU.


Configuration
-------------
MB: B550M Phantom Gaming 4 [PN: 90-MXBE90-A0UAYZ, SN: DAM0XB084956]
PSU: EVGA 650 GT [PN: 220-GT-0650-Y1, SN: 2103570608835172]
CPU: AMD Ryzen 3 3300X [PN: 100-100000159BOX, SN: 9KE5201R10510]
RAM: Corsair Vengeance LPX DDR4 8GB (4GBx2) [PN: CMK8GX4M2C3000C16]
Storage:
* Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408244]
* Samsung 860 EVO500GB SATA 3 6Gb/s [PN: MZ-76E500, SN: S3Z1NY0M408274]
Display: Onboard HDMI

Back to Top
RLGL View Drop Down
Senior Member
Senior Member
Avatar

Joined: 29 Jul 2018
Location: MN
Status: Offline
Points: 1995
Post Options Post Options   Thanks (0) Thanks(0)   Quote RLGL Quote  Post ReplyReply Direct Link To This Post Posted: 24 Jul 2021 at 9:59pm
CPU does not support on board video. You need a discreet graphics adapter. AKA video card.
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

Back to Top
IronRod View Drop Down
Newbie
Newbie


Joined: 25 Feb 2021
Status: Offline
Points: 61
Post Options Post Options   Thanks (0) Thanks(0)   Quote IronRod Quote  Post ReplyReply Direct Link To This Post Posted: 25 Jul 2021 at 12:20am
Thanks. As noted in the post, I tried a discrete GPU (Nvidia GT 640, known-working from another computer) and still no video via DVI. Tech support replied so we're working through determining what is wrong.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.250 seconds.