x570 phantom gaming-itx/tb3 thunderbolt issue

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   I have a x570 phantom gaming-itx/tb3 with P3.10 BIOS. It seems like the thunderbolt3 port can not working before windows boot. And I can't find any option about "thunderbolt boot support" in BIOS. If I connect my keyboard and mouse with Caldigit TS3+ dock, I can't use them get in BIOS setting. And the thunderbolt3 SSD drive is not working too. 

So, the TB3 port is unavailable during the boot? Is there anyone known how to make it working?

BTW, I send emails to ASRock tech support, their reply was perfunctory. Just told me "Because of chipset issue, the onboard Thunderbolt3 port can not working without driver". How did asrock make this motherboard pass the TB3 verification? 

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qwt2003 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Aug 2021 Status: Offline Points: 20	Post Options Post Reply Quote qwt2003 Report Post Thanks(0) Quote Reply Topic: x570 phantom gaming-itx/tb3 thunderbolt issue Posted: 09 Aug 2021 at 2:11am
	I have a x570 phantom gaming-itx/tb3 with P3.10 BIOS. It seems like the thunderbolt3 port can not working before windows boot. And I can't find any option about "thunderbolt boot support" in BIOS. If I connect my keyboard and mouse with Caldigit TS3+ dock, I can't use them get in BIOS setting. And the thunderbolt3 SSD drive is not working too. So, the TB3 port is unavailable during the boot? Is there anyone known how to make it working? BTW, I send emails to ASRock tech support, their reply was perfunctory. Just told me "Because of chipset issue, the onboard Thunderbolt3 port can not working without driver". How did asrock make this motherboard pass the TB3 verification?

foxx1337 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Jul 2019 Location: Munich Status: Offline Points: 74	Post Options Post Reply Quote foxx1337 Report Post Thanks(0) Quote Reply Posted: 08 Sep 2023 at 6:40pm
	Seeing the same with the Taichi X570, the ASRock Thunderbolt 3 R2.0 add-in card and a Caldigit Element 4 hub where my keyboard and mouse are. 1. KB & mouse working fine in 2 Windows 11 installations. 2. KB & mouse working fine in 2 Linux 6.2+ installations. 3. No KB, no mouse in any of the BIOS / UEFI screens. They work fine if I switch the Element hub to the Taichi X570's USB 3.2 port. Any progress here?
	Ryzen 3900X, Taichi X570