Issue when using 2 memory cards from kit

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello,

I've been having this issue for a long long time now that whenever I put in both the Memory cards the PC completely freezes after windows launch (usually within 1 minut) and I have to force restart it with the power button.
When I use either 1 of the 2 Memory card it works fine.
I have looked all over the internet for many different solutions:
- Used all kinds of combinations for the Motherboard Ram Slots like 1 and 3 or 2 and 4.
- Updated the BIOS to v2.2
- Tried to amp up the voltage for the cards to 1.37 and tried Xmp profile 1, 2 and Auto. Also set the DRAM Frequency to 3200.
- Reset the BIOS to default.
- Removed the CMOS Battery.
- Reinstalled drivers
- Reinstalled Windows multiple times because the crashes that happened caused windows to stop working properly and sometimes stopped it from launching at all.
- Memtest on both memory cards resulted in errors, Memtest on a single memory card resulted in no errors.

I bought the parts for the computer one and a half year ago and had these issues since the start. I gave up for a long time, but recently figured I'd give it another go and added the 2nd memory card again and it resulted in the pc crashing again.

Is it possible the motherboard is not compatible with these memory cards?
I'd like to think that one or both memory cards are faulty, but why would they work seperately just fine and only have issues when they're together.

I hope someone can help me out with it and I appreciate any feedback or ideas that you might have.

My Specs are:
Motherboard: ASRock H570 Steel Legend
CPU: 11th Gen Intel(R) Core(TM) i5-11500 @ 2.70GHz 2.71 GHz
RAM: set of 2x ADATA 16GB DDR4 Spectrix D60G 3200Mhz
GPU: GTX 1080
SSD: Samsung 870 QVO, 1 TB SSD
PSU: Seasonic Focus GX-650W

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Elmarvandam Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Aug 2022 Location: Turkey Status: Offline Points: 20	Post Options Post Reply Quote Elmarvandam Report Post Thanks(0) Quote Reply Topic: Issue when using 2 memory cards from kit Posted: 07 Aug 2022 at 9:43am
	Hello, I've been having this issue for a long long time now that whenever I put in both the Memory cards the PC completely freezes after windows launch (usually within 1 minut) and I have to force restart it with the power button. When I use either 1 of the 2 Memory card it works fine. I have looked all over the internet for many different solutions: - Used all kinds of combinations for the Motherboard Ram Slots like 1 and 3 or 2 and 4. - Updated the BIOS to v2.2 - Tried to amp up the voltage for the cards to 1.37 and tried Xmp profile 1, 2 and Auto. Also set the DRAM Frequency to 3200. - Reset the BIOS to default. - Removed the CMOS Battery. - Reinstalled drivers - Reinstalled Windows multiple times because the crashes that happened caused windows to stop working properly and sometimes stopped it from launching at all. - Memtest on both memory cards resulted in errors, Memtest on a single memory card resulted in no errors. I bought the parts for the computer one and a half year ago and had these issues since the start. I gave up for a long time, but recently figured I'd give it another go and added the 2nd memory card again and it resulted in the pc crashing again. Is it possible the motherboard is not compatible with these memory cards? I'd like to think that one or both memory cards are faulty, but why would they work seperately just fine and only have issues when they're together. I hope someone can help me out with it and I appreciate any feedback or ideas that you might have. My Specs are: Motherboard: ASRock H570 Steel Legend CPU: 11th Gen Intel(R) Core(TM) i5-11500 @ 2.70GHz 2.71 GHz RAM: set of 2x ADATA 16GB DDR4 Spectrix D60G 3200Mhz GPU: GTX 1080 SSD: Samsung 870 QVO, 1 TB SSD PSU: Seasonic Focus GX-650W

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22688	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 07 Aug 2022 at 4:00pm
	Try the RAM in slots A1 and A2 (right next to each other) and also B1 and B2. If the RAM works without errors then dual channel is causing problems, likely caused by a defective memory controller on the CPU or improper contact between the CPU contacts and the pins in the socket. If you can get both RAM modules working stable in single channel (a1+a2 or b1+b2) then I would remove the CPU, check for bent pins and or debris/dirt on both the CPU and inside the socket. Let us know how it goes and good luck.