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Error in Asrock Polychrome

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xbobone View Drop Down
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    Posted: 09 Feb 2023 at 11:15am
When I try to start Asrock Polychrome, an error message appears: Access violation at address 6E633FA3 in module 'SB_SMBUS_SDK.dll'. Read address 00000001.
How do I fix this and get Asrock Polychrome working again?
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xbobone View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote xbobone Quote  Post ReplyReply Direct Link To This Post Posted: 09 Feb 2023 at 11:17am
my motherboard is a B450M Steel Legend
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Katana1074 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Katana1074 Quote  Post ReplyReply Direct Link To This Post Posted: 09 Feb 2023 at 4:50pm
Have you tried the latest version of Polychrome ?

ftp://asrockchina.com.cn/Utility/RGB/PolychromeRGB%28v2.0.133%29.zip

Regards
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xbobone View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote xbobone Quote  Post ReplyReply Direct Link To This Post Posted: 11 Feb 2023 at 9:32am
yes, I uninstalled and installed polychrome from the page on the asrock website on my motherboard and after that I even executed the WriteFW.bat file but the problem persists.
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fiuzadan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote fiuzadan Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jun 2023 at 8:01am
Did you find a solution to this problem? I had the same problem and the steps below solved my problem

Go to C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin

And create a batch file with the command line bellow

wICPFLASHADSBv2.exe /file=nu51_X.XX

Where X.XX is the version of the nu51_ file located in the folder, run batch file as administrator and restart your computer, after this steps them problem has fixed

*English is not my native language, I hope you understand the answer*
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xbobone View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote xbobone Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jun 2023 at 8:48am
unfortunately I couldn't fix it, but I can change the colors and turn them off through Bios.
I understand and I'm Brazilian too.
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