ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - z370 Taichi dead£
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

z370 Taichi dead£

 Post Reply Post Reply
Author
Message
atbattson View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Mar 2023
Location: Boston
Status: Offline
Points: 35
Post Options Post Options   Thanks (0) Thanks(0)   Quote atbattson Quote  Post ReplyReply Direct Link To This Post Topic: z370 Taichi dead£
    Posted: 10 Mar 2023 at 11:25pm
At my office we had a PC fail, twice now. The first time it appeared to be the motherboard. So I replaced it and in the end the graphics card as well. That fix worked for a week but last night the monitors when out, the computer went dead and there was an odor of melting electrical components. The smell faded pretty quick and opening the case revealed nothing obvious sadly. The PC will not power on now as normal. At this point I have hooked up another power supply and another graphics card but nothing came of those efforts. When power is plugged in the motherboard LEDs (first one red, then a ring of white) around the Z370 chip are blinking under the AsRock logo heat sink above it. Some rudimentary google searches suggest that means the motherboard is getting power but likely the CPU has died. Can anyone confirm this? I see no suggestion in the manual about these lights blinking.
Ally
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 22703
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 11 Mar 2023 at 12:24am
It sounds like you were the victim of a bad PSU. Unfortunately when it comes to
power related failures there is no simple troubleshooting. The board is getting
power as you noted but more specifically, the LEDs are getting power. That sadly
doesn't necessarily mean the board is OK.

Try clearing CMOS and pulling the CMOS battery with the system disconnected from
the wall for 10 mins or so. If a power safety system was triggered but didn't disengage
that could resolve your issue.

If the power button still doesn't work, you can try shorting the power on pins
on the boards front panel IO (where the power button connects). That will rule
out a bad switch.

I suspect the burned smell likely originated from the PSU but you can have a sniff
around the board itself, particularly near the heatsinks around the CPU socket.
If you smell burning there then the board is likely burnt out. This is the VRM
section of the board where power is converted for the CPU. The LEDs under the
chipset don't pass through this circuitry so they can still work even if a
VRM is dead.

I have rarely seen a CPU die from a blown PSU, motherboards tend to do a good
job protecting the more expensive (usually) component. It's quite possible the
previous board and GPU are not dead but rather the failing PSU was not providing
stable enough power for them to function. Different boards have different
tolerances for such things.

Good luck

Edited by Xaltar - 11 Mar 2023 at 12:26am
Back to Top
atbattson View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Mar 2023
Location: Boston
Status: Offline
Points: 35
Post Options Post Options   Thanks (0) Thanks(0)   Quote atbattson Quote  Post ReplyReply Direct Link To This Post Posted: 11 Mar 2023 at 12:55am
Awesome. Thanks for all that. The PSU in the PC is new I believe. I did try another power supply as well that I believe work with the same outcome (I am not the only person who works here so I cannot be sure sure its new new). I will try to clear the BIOS and the PSU as you say and see.
Ally
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.125 seconds.