Z170M-ITX/ac Cannot Shutdown Properly
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=1000
Printed Date: 20 May 2024 at 3:38am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z170M-ITX/ac Cannot Shutdown Properly
Posted By: shirek
Subject: Z170M-ITX/ac Cannot Shutdown Properly
Date Posted: 11 Oct 2015 at 10:26am
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Sometimes after extensive use/gaming the system fails to shutdown properly, the LED & all the fans keeps running infinitely until i manually shut it off by pressing the power button for 5 seconds. As i already updated to the lateset Bios ver. 1.6 & all necessaary Driver updates through Asrock App Shop, so is this a hardware issue? Please help as this annoyed me a lot, thanks. Spec: Asrock Z170M-ITX/ac Intel i7-6700 Kingston HyperX Fury DDR4 2400MHz 16GB Kit Samsung SSD 850 EVO 1 TB GIGABYTE GeForce GTX 980Ti G1 Gaming SilverStone RVZ01B Mini-ITX Case SilverStone SFX SX600-G Modular 600W PSU Windows 10 Pro
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Replies:
Posted By: ASRock Expert
Date Posted: 11 Oct 2015 at 4:21pm
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Did You update Your Windows 10? Try updating them. If the screen goes black and PC still works - in W10, it's update time. ------------- 990FX Extreme 9 MOD P1.70 AMD FX 8120 4GHz 1.25V Thermalright HR-02 Patriot Viper 2x4GB 2133MHz Samsung 850 EVO 250GB MSI R7970 TFIII 3GB CORSAIR VX550W LanCool K62 Dragonlord ASUS Xonar D2X |
Posted By: shirek
Date Posted: 11 Oct 2015 at 5:15pm
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Thanks for your advice, However, Windows Update told me that i am on the latest update already. ;( Still no clue what's happening, may be a faulty motherboard or badly written Bios? As the first time Asrock motherboard user, I am so disappointed with this brand right now....
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Posted By: ASRock Expert
Date Posted: 11 Oct 2015 at 6:07pm
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After updating the EFI, did You "reset to default" in the EFI, and save&exit? After that - You should re-enter the OS and test it. If everything works fine, You can re-adjust Your EFI settings, to find out what the problem is. Good luck! ------------- 990FX Extreme 9 MOD P1.70 AMD FX 8120 4GHz 1.25V Thermalright HR-02 Patriot Viper 2x4GB 2133MHz Samsung 850 EVO 250GB MSI R7970 TFIII 3GB CORSAIR VX550W LanCool K62 Dragonlord ASUS Xonar D2X |
Posted By: Polar Nettles
Date Posted: 11 Oct 2015 at 10:47pm
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My first suspicion would be a driver issue. The BIOS/UEFI generally has very little to do during the shutdown procedure. Do you see anything suspicious in the Windows event log when you do the shutdown? If this is easily reproducible, you can try running an xbootmgr trace - http://www.msfn.org/board/topic/140247-trace-windows-7-bootshutdownhibernatestandbyresume-issues/ - to see what is causing the hang. |
Posted By: parsec
Date Posted: 12 Oct 2015 at 1:02am
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The Windows fast startup feature can cause this sometimes. If you disable it and shutdown, it might clear up this issue. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: shirek
Date Posted: 13 Oct 2015 at 8:50pm
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After switching back to the original bios ver 1.1, the issue is gone, which means it is a bug for bios ver 1.3 & above. Therefore, would you please report this to the ASRock Bios developemnt team so that they can fix it in the next bios update, thanks a lot. |