How long does Asrock support take?
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10013
Printed Date: 22 Jul 2025 at 5:51pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: How long does Asrock support take?
Posted By: ScrewB
Subject: How long does Asrock support take?
Date Posted: 27 Oct 2018 at 12:07am
| " rel="nofollow - I submitted a ticket 3 days ago and have yet to get a reply. I need this computer for work. How long do i have to wait? |
Replies:
Posted By: Xaltar
Date Posted: 27 Oct 2018 at 12:13am
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The response time can vary in my experience. Typically I get replies within a week but on occasion it can take longer (usually due to national holidays and such). If you have not gotten a reply by the end of Monday please send me a PM and I will get in touch with my contacts at ASRock for you. While you wait, feel free to outline your issue here on the forums, someone here may be able to help you resolve your problems. ------------- 
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Posted By: ScrewB
Date Posted: 27 Oct 2018 at 1:33am
| Due to the nature of the failure i doubt that these forums would be of any help. Was in the middle of a render and the computer just rebooted itself with no BSOD and wouldn't get past POST. Cant even get into the BIOS. Tried resetting the CMOS and a different PSU. No luck. Only other thing to test is the CPU but i don't have a spare AM4 CPU. Sending that in for RMA to. AMD got back to me in less than 24 hours and gave me a shipping label so i didn't have to pay to send it out. Just waiting on Asrock now... |