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EACH 30 min no screen.

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10059
Printed Date: 30 Sep 2024 at 3:54pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: EACH 30 min no screen.
Posted By: Walina
Subject: EACH 30 min no screen.
Date Posted: 02 Nov 2018 at 10:45am
MY board, AB350M-HDV, 2400G, win10 have a problem.
When using my computer over about 30 minute.
Suddenly no signal, black screen.
Always need to restart system to get screen back.
EVERY 30 MINUTES!!!
Please help me.




Replies:
Posted By: ASRock_TSD
Date Posted: 02 Nov 2018 at 11:23am
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Dear Walina,

Greetings, this is ASRock TSD.


First, please check if CPU temperature is in reasonable range.
If CPU temperature is too high, please increase the CPU fan speed.
And also improve the thermal paste on the CPU.
 
Second, does this symptom occur in playing games?
If yes, please check with other games and test with different loading programs for verifying.
We would like to clarify if this symptom related to specific program.
Or the symptom occurs in every program.
 
At last, please clear CMOS, and make sure the BIOS is in default state.
Please also change different monitor cable or use another port for verifying the result.


Thanks!

All the best,
ASRock TSD



Posted By: kerberos_20
Date Posted: 03 Nov 2018 at 1:57am
do some system stress tests, if it fails, take note for temperatures and voltage drops


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