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Bluetooth Power Failure and ASRock X399 Taichi

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10121
Printed Date: 13 Aug 2025 at 3:11pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Bluetooth Power Failure and ASRock X399 Taichi
Posted By: wcravens
Subject: Bluetooth Power Failure and ASRock X399 Taichi
Date Posted: 10 Nov 2018 at 11:07pm
" rel="nofollow - Hello!

My Bluetooth stopped working over night last weekend, and I have spent about a week trying to troubleshoot/reading through forums to fix the issue.

Computer stats: * ASRock X399 Taichi

  • OS - Microsoft Windows 10 Home (64-bit)

  • For Intel Bluetooth for WIndows 10:

  • Driver Version - 20.90.1.1

  • Driver Date 1-/8/2018

  • Device ID: USB\VID_8087&PID_0AA7&REV_0001

Here's the error that I get:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE

After running the troubleshooter, I still have:

Check Bluetooth radio status - Not Fixed

Here's what all I have done:

  1. Device Manager -> right click -> uninstall device and delete all software for the device.
  2. Check for Microsoft updates, run the troubleshooter,
  3. Go Directly to Intel website to check version is up to date
  4. Scan -> update
  5. Updated my AsRock BIOS to 3.30
  6. Ran a cmd to repair the registry
  7. Plenty of restarts
  8. Rolling back the computer to a few days before the Bluetooth issue started (11/3/2018)

I don't really know what else to do at this point. Any thoughts? Is it possible the hardware actually failed and has a power issue? Everything I have read seems to be driver-related.




Replies:
Posted By: daniel
Date Posted: 10 Dec 2020 at 5:44am
Similar problem by me. Bluetooth stopped working, driver update and uninstall + install of bluetooth device and driver many times didn't help.

It's strange, that nobody from ASRock comments the issue.



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