PC not turning off after mobo upgrade
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10131
Printed Date: 05 Aug 2025 at 10:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: PC not turning off after mobo upgrade
Posted By: eec
Subject: PC not turning off after mobo upgrade
Date Posted: 12 Nov 2018 at 4:12am
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" rel="nofollow - Hi i just upgraded to an i7-8700k & Asrock z370 extreme4 from an i5-4690k & Msi z97 krait edition. after the change my pc doesn't turn off entirely when shutting down the system. the operating system turns off as it should but pc fans, gpu & mobo is still on and i have to switch off psu to turn off the system. i had no issues b4 the upgrade. ive tried: - clean windows re-install - clear cmos - turning off fast boot option in settings - enabling "deep sleep in s5" how can i fix this? any help would be much appreciated!!
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Replies:
Posted By: Hebus
Date Posted: 10 Jan 2019 at 3:16am
| Hi eec , i have the same problem as you, tryed everything have you found a fix? |
Posted By: eec
Date Posted: 10 Jan 2019 at 3:20am
| I returned the mobo to the seller and they replaced it with another one. that fixed my problems. however, one thing i did stumble upon when researching was that some people who have had this problem might have damaged the board around the cpu cooler mount holes. If you have mounted a cpu cooler check around the 4 holes to make sure you have not made any scratches to the lanes you will be able to see - some of these go to the ram slots. this can happen if you tighten the cpu cooler too hard without using rubber washers. |
Posted By: Hebus
Date Posted: 10 Jan 2019 at 7:23am
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Hi eec, ty for this fast answer. 30 min after my post i tryed a last thing before giving up on this board. When i was building my pc the first thing i have done is using de network bios update in the bios. To version 3.3. So my last deperate try was downgrading the bios to 3.2 . And it looks like it worked. Lost 5 days on this pfff. 
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