Last chance before RMA (B650M-HDV/M.2)
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=101344
Printed Date: 18 Mar 2025 at 5:21pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Last chance before RMA (B650M-HDV/M.2)
Posted By: LT3714
Subject: Last chance before RMA (B650M-HDV/M.2)
Date Posted: 17 Mar 2025 at 9:21pm
I built my PC last year, and am still struggling to get it working. I have done months of extensive testing, all kinds of troubleshooting with detailed notes, many OS installs of both Win10 and 11, pulling components, and at this point it seems like it must be the motherboard at fault. PC specs:
- ASRock B650M-HDV/M.2 Socket AM5 Ryzen 7000 Micro ATX Motherboard
- Ryzen 5 7600 w/ stock wraith stealth cooler
- G.SKILL Ripjaws S5 Series 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6000
(PC5 48000) Desktop Memory Model F5-6000J3636F16GX2-RS5K (running at base JEDEC 4800 MHz for stability/testing)
- MSI Ventus GeForce RTX 4070 Ti SUPER 16GB VENTUS 3x GDDR6X PCI Express
4.0 ATX Video Card
- Corsair CX750M 80 Plus Bronze
- Crucial - P3 Plus 2TB Internal SSD PCIe Gen 4 x4 NVMe Model: CT2000P3PSSD
- Montech AIR 100 ARGB Micro-ATX Tower
- WD Black 6TB HDD
Main symptoms are severe or intermittent crashing/freezing usually within 1 minute after booting to windows. But I have also gotten failures (including the most recent one) during initial Windows installation. I have installed Windows both to my SSD (tried in both M.2
slots) as well as to the 6TB hard drive while the SSD was removed entirely. I've gotten crashes without the GPU in the system, and crashes without the SSD in the system. I've also had over 8 hours uptime in windows safe mode, which was perplexing. So back then I thought it could be drivers, but now that seems ruled out by windows crashing during installation.
I've run OCCT power test 15min+ with no issues, memtest86 6+ hours no issues, various cinebench and GPU benches without finding any faults in components. As well as Crucial Storage Executive to test the SSD.
This is a guess, but at this point it seems like the problem may be related to intermittent failure in the PCIe lanes, or possibly some kind of intermittent short or failure that only crops up when the motherboard is doing certain things.
If you have suggestions for other things to try prior to an RMA, let me know. This is like the last ditch request for advice before I just RMA and hope.
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Replies:
Posted By: LT3714
Date Posted: 17 Mar 2025 at 10:12pm
Not seeing any way to edit. But I figured I should summarize my pages of test notes and things I've tried already to resolve the hanging/crashing/instability:
- Lowering RAM speed to default JEDEC 4800 (initially I had noticed eventual failure to clear POST memory test on anything higher than 5200 MHz, and resolved to stick with base speeds until I resolved other instability (which I could not.) My DDR5 kit is not cleared for OC stability with this mobo, but I think it should at least work at 4800 MHz?)
- Going to 1x16G ram stick or the other, either slot
- "Clean boot" disabling unnecessary startup programs
- Updated BIOS to latest as of mid January 2025
- setting CPU to PBO 85C with those defaults
- memtest86 (6+ hours) with zero errors
- successfully ran cinebench 2024, heaven benchmark, OCCT power test 15+ minutes all with normal results and no issues (sometimes the system would be stable for a while, enough for this kind of testing)
- Switching SSD to other M.2 slot
- Removing SSD entirely and running only off of 6TB WD HDD
- Win10 / Win11 multiple installs each
- removing nvidia and AMD drivers in safe mode with DDU and manually installing
- removing my 4070 Ti Super GPU and running just with the R5 7600 iGPU
- installing different chipset drivers
- sfc/scannow (often it would find corruption at least it did with the SSD OS installs - but I don't know if it was SSD or from the crashing or the motherboard)
- running crucial executive SSD utility - it would always clear 1 test but then gave I/O error if I attempted a 2nd test. This would persist unless I rebooted.
- manually used powershell to check the hash checksum of large files on the SSD, no errors found
- Windows memory diagnostic, no errors
- Examined Windows Event Logs. Here are some of the noted errors for several days of testing/crashing & restarting:
(yellow!) 10016 DistributedCOM (80 instances)
(red!) 1796 TPM-WMI Secure Boot (8 instances)
(yellow!) 129 storahci reset (3 instances)
(yellow!) IO operation retry (2 instances)
(red!) 3503 Device Association Service discovery failure (2 instances)
(red X) 41 Kernel-Power "rebooted without shutting down cleanly" (2 instances)
(red!) 6008 previous shutdown unexpected (2 instances)
(red!) 29 Win failed fast startup (2 instances)
(red!) 7043 Windows Update did not shut down properly
If only 1 thing is wrong, it has to be either mobo, PSU or CPU. But if multiple things are wrong, I guess it could be a faulty SSD AND driver conflicts I never resolved... I don't have any other PSU or CPU I can swap in to check those. I'm so exhausted with all the testing I just want to RMA the mobo unless someone has other ideas to try.
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Posted By: M440
Date Posted: 17 Mar 2025 at 11:17pm
try different RAM and/or set all the memory training options to auto
im running F5-5600J3636C16G (XMP) in a same board model and have to set all memory training options to auto
https://forum.asrock.com/forum_posts.asp?TID=30954&PN=1&title=solved-b650m-hdv-m2-bios-memory-stability-issues" rel="nofollow - https://forum.asrock.com/forum_posts.asp?TID=30954&PN=1&title=solved-b650m-hdv-m2-bios-memory-stability-issues
tried with different psu?
mm@desktop ~
>inxi -xxxm
Memory:
System RAM: total: 32 GiB available: 30.93 GiB used: 8.2 GiB (26.5%)
Message: For most reliable report, use superuser + dmidecode.
Array-1: capacity: 128 GiB slots: 2 modules: 2 EC: None
max-module-size: 64 GiB note: est.
Device-1: Channel-A DIMM 0 type: DDR5 detail: synchronous unbuffered
(unregistered) size: 16 GiB speed: spec: 4800 MT/s actual: 5600 MT/s
volts: 1 note: check width (bits): data: 64 total: 64 manufacturer: N/A
part-no: F5-5600J3636C16G serial: N/A
Device-2: Channel-B DIMM 0 type: DDR5 detail: synchronous unbuffered
(unregistered) size: 16 GiB speed: spec: 4800 MT/s actual: 5600 MT/s
volts: 1 note: check width (bits): data: 64 total: 64 manufacturer: N/A
part-no: F5-5600J3636C16G serial: N/A
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asrock b650m/hdv.m2, ryzen 7700x@85watt
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Posted By: LT3714
Date Posted: 17 Mar 2025 at 11:34pm
As I said, I do not have any other parts to try.
As for PSU, it passed 15+ minutes of OCCT power stress test & ran until I was satisfied and shut it down, and also was up in safe mode over 8 hours and never had any issues in regular safe mode. That also seems to rule out other hardware things. But I noticed once when I booted to safe mode w/ networking, when shutting down it had an error and crashed. That was with a TP link wifi adapter. However, I had the same kinds of crashing problems on wired connection.
I'm currently not worried about XMP/EXPO. I just want to get it working even if it's at base JEDEC 4800 MHz. It never found a single error on memtest86 or on windows memory test. It only fails the POST ram training at higher frequencies. What can I do to pin down if it's still, somehow, the ram?
What seemed like might be crashing out from driver conflicts, can't just be that, since I get errors even on installation of windows. So then I'm thinking what if it's a faulty SSD and ALSO drivers? If it's multiple things wrong it's just so hard to troubleshoot.
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