X399 Taichi suddenly shut off and not turning on
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10165
Printed Date: 24 Jul 2025 at 9:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X399 Taichi suddenly shut off and not turning on
Posted By: PeterSchmitz
Subject: X399 Taichi suddenly shut off and not turning on
Date Posted: 14 Nov 2018 at 9:18pm
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Hi all, I've got a x399 taichi. Bought it in March with all other components needed for a 3d render setup. Threadripper 1950x and MSI 1080Ti to mention the main ones. No overclocking. All running perfectly for over half year until last night. I set up gpu+cpu rendering for first time. After three hours I found the pc turned off. Wouldn't start anymore. Light on motherboard and ram turns on. But no fan or other device. No errorcode either (error code digits remain off). I removed everything except for cpu and one ram (slot A2 as set out in manual). Still nothing. I cleared the cmos and flashed the latest bios with instant flash). Still same. Where do I go from here? Probably next to remove cpu and ram and look if anything overheated. Any other suggestions? And if I can't find anything - what to do next? RMA? Thanks a lot! Peter |
Replies:
Posted By: PeterSchmitz
Date Posted: 15 Nov 2018 at 12:51am
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Update: I took out the CPU as well and tested a different PSU. Still nothing. So it is definitely the motherboard. I bought it off Amazon - where to go from here? Contact the seller via Amazon? Or straight to ASRock? Sorry - never returned anything... Thanks for your help! Peter |
Posted By: Xaltar
Date Posted: 15 Nov 2018 at 1:49am
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Generally you go to the seller first if it is a retail outlet. They will handle the return in most cases. If for whatever reason the option is not available with them then you need to contact ASRock via: https://event.asrock.com/tsd.asp Good luck with the return, sorry to see you couldn't get the system up again. ------------- 
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