Z390 Extreme4 Freezing
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10179
Printed Date: 06 Aug 2025 at 3:03pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z390 Extreme4 Freezing
Posted By: darylzero
Subject: Z390 Extreme4 Freezing
Date Posted: 15 Nov 2018 at 10:40pm
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Latest Windows 10 updates. RX580 16GB GSkill 1TB Samsung 970 RMx850 Power supply Noctura CPU cooler i7-8700k I see in the event viewer that the audio driver crashes right before the computer completely freezes and have to do a hard reboot. Have uninstalled and reinstalled the driver same result. Have had a lot of freezing issues with a Z370 board as well, don't know what the issue is there. What's going on with ASRock quality control??? |
Replies:
Posted By: darylzero
Date Posted: 17 Nov 2018 at 2:17am
| Anybody there at ASRock? |
Posted By: Xaltar
Date Posted: 17 Nov 2018 at 2:35am
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Hi there, if you want a direct response from ASRock you need to send a support ticket: https://event.asrock.com/tsd.asp This is a community forum and while yes, ASRock does check in here fairly regularly you have a much better chance of getting a response from them with the ticket. ASRock representatives are all part of the "ASRock Official" group. There seem to be a lot of audio related issues with the latest crop of intel boards, the 300 series in particular. The issue is not restricted to ASRock boards either, I suspect it has to do with the 3rd party audio provider (Realtek). Good luck. ------------- 
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Posted By: Vingolf
Date Posted: 18 Nov 2018 at 7:58pm
| This sounds like you might have the famous XMP bug. You'll have to monually edit the settings for your RAM in BIOS. |