AMD Motherboards - USB Keyboard Enumeration Issue

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USB Keyboard Enumeration Issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10209
Printed Date: 03 Dec 2024 at 9:38pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: USB Keyboard Enumeration Issue

Posted By: lystig
Subject: USB Keyboard Enumeration Issue
Date Posted: 19 Nov 2018 at 7:35pm

When I turn on my PC (or after a reboot), by keyboard will not turn on automatically in around 80% of the cases which is extremely frustrating (it means that in 80% of the cases, I can't enter my BIOS as I can't press the F2 key and I can't enter Windows by typing my PIN-code with my keyboard).

To get the keyboard to work in these cases, I either have to reboot the PC (which doesn't always solve the issue - again, about 80% of the cases it doesn't fix the issue) or unplug and replug the keyboard, after which it always works (but this is very tedious in the long-term).

Motherboard is ASRock X470 Taichi with the P1.50 BIOS version.
OS is Windows 10 64 bit Home edition.
Keyboard is Filco Ninja Majestouch-2 (plugs in directly via USB or I can use a USB to PS/2 converter and use the PS/2 socket instead).

The keyboard is from 2013 and the motherboard is brand new (in fact, I've just built a new PC with brand new components). Keyboard worked fine on my old desktop PC (which I no longer have so I can't test the keyboard with it).

I've tried all of the USB sockets in the motherboard (and also those in the case) as well as the PS/2 socket but it seems to make absolutely no difference.

Any advice on how I can solve this infuriating issue?