USB keyboard/mouse does not function in bios menu
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10296
Printed Date: 18 Jun 2024 at 9:36pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: USB keyboard/mouse does not function in bios menu
Posted By: joemac42
Subject: USB keyboard/mouse does not function in bios menu
Date Posted: 02 Dec 2018 at 1:29am
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I have an ASRock Fatal1ty X470 Gaming-ITX/ac motherboard with an AMD Ryzen 5 2600. Computer boots and runs just fine. I can hit F2 just prior to boot and get into the UEFI Bios menu, but from there I can't navigate or select any options. There is a mouse pointer that shows up in the middle of the screen, but no keyboard or mouse input works. I tried 2 different and fairly standard keyboards and mice, starting with the USB 2.0 ports but also trying the various USB 3.0 and 3.1 ports (rear panel, front header, etc.) and I could not get any input to work in bios. I downloaded a firmware update, hit F6 and the input worked in that menu. I thought the firmware update to X47GIA_1.40 might fix the issue, but it did not. I would like to access the bios settings - what else can I try?
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Replies:
Posted By: joemac42
Date Posted: 02 Dec 2018 at 11:38pm
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Just in case anyone else runs into this issue, I did find a soluntion. I used the jumper on the motherboard to clear the CMOS (CLRMOS1 in the manual, CLRCMOS1 printed on the motherboard) and I was able to have both the keyboard and mouse recognized in the EUFI bios.
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