Intel Motherboards - New Thunderbolt 3 AIC Installation

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New Thunderbolt 3 AIC Installation

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10489
Printed Date: 05 Aug 2025 at 10:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: New Thunderbolt 3 AIC Installation

Posted By: Buck Nodules
Subject: New Thunderbolt 3 AIC Installation
Date Posted: 23 Dec 2018 at 9:50am

Hello Everyone,

I just purchased components to run a new DAW system.

i9-9900K
ASRock Z390
32 GB DDR 4
WD Black NVMe SSD 3 TB

and an ASRock Thunderbolt 3 AIC that was to connect to a Focusrite Clarett 8PreX.

All works beautifully but I cannot get the TB3 AIC to work! I am absolutely sure I have installed it correctly; in PCIe 5, connector to TB1.

BIOS Settings? I've tried them all. Just "Thunderbolt Enable" to "Enable" and "Win 10 Support" and every other combination.

The latest Intel TB3 driver (from ASRock's site and from Intel's site) was installed.

In all cases, in the TB3 software's "Details" window the Thunderbolt Controller information is blank. I take this as the software is not seeing the AIC. I also do not see the TB3 AIC in Windows's Device Manager. Consequently, any Thunderbolt Device connected is not shown in the "Attached Devices Chain" window.

Is the card faulty or am I missing something? Thank you for your help!

-------------
Buck Nodules

Replies:

Posted By: buggz2k
Date Posted: 06 Jan 2019 at 1:36pm

Did you ever get this to work?

No Asrock people answers?