AMD Motherboards - Memory DIMMS shows only single channel

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Memory DIMMS shows only single channel

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10503
Printed Date: 18 Jul 2025 at 10:26am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Memory DIMMS shows only single channel

Posted By: Yachiru-chan666
Subject: Memory DIMMS shows only single channel
Date Posted: 25 Dec 2018 at 11:23am

Hello,
I have a problem with this AB350 Gaming-ITX/ac
I went to the bios and it shows only single channel ram
Surely I install 2 stick RAM and it should run at dual mode.
Please any advice and thanks for helping.

Replies:

Posted By: ASRock_TSD
Date Posted: 25 Dec 2018 at 12:24pm

Dear Yachiru-chan666,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions for verifying:

1. Please enter the BIOS setup and press [F9] to load BIOS default setting.

2. Please install both memory modules to another system to check if the memory can be detected properly.

3. To make sure both slots are functional; please install one memory to each DRAM slot by turns to verify.

4. If possible, please change another CPU to verify since memory controller is built in CPU.

5. If possible, please change another memory module to verify.

Thanks!

All the best,
ASRock TSD