AMD Motherboards - AB350M PRO4 no shutdown

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AB350M PRO4 no shutdown

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10545
Printed Date: 21 Sep 2024 at 1:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: AB350M PRO4 no shutdown

Posted By: Rubi
Subject: AB350M PRO4 no shutdown
Date Posted: 28 Dec 2018 at 3:00pm

Weird symptom.
When turn off the computer in Win10 button, the fans continue to run.
Only must make a forced shutdown on the board.
Please advise, thanks.

Replies:

Posted By: ASRock_TSD
Date Posted: 28 Dec 2018 at 3:18pm

Dear Rubi,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions for verifying:

1. Please enter the BIOS setup and load BIOS default setting via [F9] key to verify.

2. Please re-install the drivers from below link to verify.
https://www.asrock.com/mb/AMD/AB350M%20Pro4/index.asp#Download

3. Please install bare bone devices; CPU, one stick memory, graphics card and system disk to check if system can work stably.

4. If possible, please install another HDD with clean OS or re-install OS to verify the OS environment.

Thanks!

All the best,
ASRock TSD