Z390 and No Mouse/Keyboard
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10800
Printed Date: 05 Aug 2025 at 3:14pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z390 and No Mouse/Keyboard
Posted By: tBP85
Subject: Z390 and No Mouse/Keyboard
Date Posted: 30 Jan 2019 at 4:45am
Hi Everyone,
Sent a support request through, but wondering if anyone can help while I wait.
I'm upgrading my PC:
Asrock Z390 Phantom Gaming 4 MB
Intel i7 9700k
16GB RAM
All new components, but using a recycled hard drive with an up to date version of Windows 7.
PC boots perfectly fine, I can use a mouse and keyboard in bios, but when windows loads - nothing. With both input devices frozen I have to use power down buttons to shut down. Tried using windows 7 install disk, but I get the same problem at the point I select the install language so can't move past it.
I've read online some issues with windows 7 and USB 3 but I can't see how that can be the problem. The MB has USB 2 and 3 ports and even a PS2 port, same problem on all 3 and the windows 7 should have current USB 3 drivers since the old MB had USB 3 ports too. Same problem with different mice/keyboards too.
Help?
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Replies:
Posted By: mikkyj
Date Posted: 30 Jan 2019 at 7:54pm
I am having the same issue.please suggest me some better tips and methods to troubleshoot it
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https://errorcode0x.com/resolve-steam-error-code-80/
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Posted By: publius21
Date Posted: 31 Jan 2019 at 2:11pm
Windows 7 isn't supported at all on the Z390 chipset boards. This is MS and Intel. Only Win 10 x64 is supported.
There are no drivers for previous versions of Windows, and hardly any of the hardware will be recognized.
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