AMD and Intel Graphics Card - 7900XT Unusable in 3d Games

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7900XT Unusable in 3d Games

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=109395
Printed Date: 06 Jul 2025 at 11:03pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: 7900XT Unusable in 3d Games

Posted By: digirav
Subject: 7900XT Unusable in 3d Games
Date Posted: 18 May 2025 at 5:07am

I purchased my Phantom 7900XT back in November and it's been working great. This past week, my whole system froze up while playing Rust. Upon rebooting, any 3D workload now gets 1-2 FPS. This includes games and benchmark software. The card seems fine when I'm not using the 3D engine. If I switch out the card, everything works fine. The issue is specific to my Phantom card. I've submitted a RMA, but haven't heard anything back.

Does anyone know of factory reset I can do on the card or any other tricks to see if I can get it back up and running?

Replies:

Posted By: digirav
Date Posted: 29 May 2025 at 2:19am

So, I submitted a RMA request 15-days ago. Received the email that you've received it, but nothing else. What is the expected turnaround time for an initial contact on my issue?