B650 HDV/M.2, Intel JHL8540 support
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=113321
Printed Date: 29 Nov 2025 at 4:43am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B650 HDV/M.2, Intel JHL8540 support
Posted By: Rwan007
Subject: B650 HDV/M.2, Intel JHL8540 support
Date Posted: 09 Sep 2025 at 12:38am
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Hello, I bought a B650 HDV/M.2 motherboard and a Thunderbolt 4 AIC R2.0 expansion card to make a Razer Core X V2 work via Thunderbolt. This one refuses to start. It seems that the FW of the Intel JHL8540 needs the latest version. Can Asrock provide support for Thunderbolt 4 AIC R2.0? |
Replies:
Posted By: Xaltar
Date Posted: 09 Sep 2025 at 1:56am
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You can open a https://tw.asrock.com/events/tsd.asp" rel="nofollow - support ticket with ASRock support, this issue requires a BIOS/FW update so there is nothing I can do to help you as I am just a community moderator. ------------- 
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Posted By: Rwan007
Date Posted: 09 Sep 2025 at 2:51pm
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Hello, Thank you for your response. I have opened a ticket. |
Posted By: Rwan007
Date Posted: 14 Sep 2025 at 6:26pm
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Customer service response: The firmware needs to be updated. A new firmware is in development. wait and see |
Posted By: Xaltar
Date Posted: 14 Sep 2025 at 11:37pm
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Great, that means they are aware of the situation and are working on it. Thanks for sharing the response. -------------
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Posted By: Rwan007
Date Posted: 02 Oct 2025 at 10:32pm
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Hello, Problem solved. The customer service offered a new firmware (43.3). The EGU Razer Core X V2 is now correctly detected. Best regards. |